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Epson 340 DVD tray printing Trouble

I'm using an Epson 340R to print DVD labels - The DVD's are inkjet printable.   I purchased the printer about a month ago and had no trouble printing a run of around 100 last month.  Now I'm getting a pretty consistent "tray jam or feed error".  I'm using epson's CD printer software to print the label (although I've also tried using other software with similar results).

The message I'm getting on the computer is "Paper jam or CD/DVD tray Jam"
On the printer the message reads "paper or cd/dvd tray jam or feed error.  Press the start button.  if the error does not clear reinsert the paper or cd/dvd tray and press the start button."  When I reinsert the tray and press the start button it spits the tray back out.  I've found the only way to clear the error is to turn off the printer, shut down the software and start over.  I can then print one or two DVD's.  However within 2 or 3, the printer will feed CD/DVD tray in "to far" (the edge of the tray goes all the way into the printer) and then spit it back out underneath the CD/DVD tray loader.  Then the same error message comes up.  Its almost as if it misfed once and is now not calibrated correctly.

I've tried
-unplugging and disconnecting the USB cable/Restarting the computer and trying again.
-reinstalling the software.
-reinstalling the drivers
-called tech support, they walked me through a very basic check and of course it behaved for one DVD.  As soon as I hung up the problem started again - by that time their support was closed.


I'm on a deadline - I have to have 200 DVD's with printed labels by monday!!

any help would be greatly appreciated.

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BLCSwimmer
Asked:
BLCSwimmer
1 Solution
 
David523Commented:
Sounds like you are under the gun and little room to move.  Have checked and reinstalled the software and initial Tech Support did not reveal a solution.  
The only solution I consider good and one I'm sure you have thought of is call back to Tech Support and if it isn't a quick easy fix have it replaced so you're not stuck with a lemon.  I know that doesn't help with your pending deadline BUT probably the BEST for the money you have spent for this piece of equipment.  I would be careful NOT to do anything which would VOID your Warranty!

Hope this Helps!!!
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nobusCommented:
just to be sure it is the printer causing it, test it on another PC too !
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BLCSwimmerAuthor Commented:
after fighting with it for a couple of hours, I discovered I could clear the error by closing the DVD loading tray and letting it try and load paper instead.  It was slow, but I got what I needed to completed.

I'll be looking for a better option in the future...thats for sure.  
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CetusMODCommented:
PAQed with points refunded (500)

CetusMOD
Community Support Moderator
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