Outlook Express  error 1000   source qoe.dll

Posted on 2006-06-04
Last Modified: 2008-01-09
Recently OE quit on me.

Event viewer gave error 1000 with OE being the offending application and the process stopping at qoe.dll

I uninstalled CA virus software.

was able to start OE, but could not download any emails ("unknown error")

When OE is open, all folders appear ok except inbox -- cannot access

I tried uninstalling/reinstallling OE

Question by:tjvetter
    LVL 57

    Accepted Solution

    Repairing Internet Explorer and outlook express

    First check that no-one has been playing with the settings! Launch Internet Explorer and select  Tools >Internet Options >Advanced >Restore Defaults. Then close and reopen internet explorer. If its still playing up try each one of these steps in turn...

    1. (NB This will not work on windows 2000) Click start > run >type sfc /scannow {enter} and have your windows CD handy.

    2. Search your hard drive for the "ie.inf" file (Usually in windows\inf\ or winnt\inf) When you have found it right click it and select install. Then reboot. [Running this from command line does the same "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\Inf\ie.inf"]

    3. Still not working? Click Start > settings >control Panel >Add/Remove Programs > internet explorer. Press the Change/Remove button (In windows 9X the button is Add/Remove). If you've upgraded IE you can revert to the previous version by selecting "Restore the previous Windows Configuration" but more often you will need "Repair Internet Explorer", then click OK. Reboot.

    4. Still not working? Click Start >Run >type regedit {enter} Navigate to the following key, HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Active Setup \ Installed Components \ {89820200-ECBD-11cf-8B85-00AA005B4383} In the right hand pane find the value "IsInstalled" right click it, select modify, then change it to 0 (that's a Zero!).
    You can now download and reinstall Internet Explorer (Links below).
    NB. If you want to reinstall Outlook Express at the same time perform the same action on this registry key. HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Active Setup \ Installed Components \ {44BBA840-CC51-11CF-AAFA-00AA00B6015C}


    Internet Explorer Fix - General purpose fix for Internet Explorer [Win 98/ME/2000/XP (Credit to sramesh2k)

    Description of the Internet Explorer Repair Tool

    How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

    Repair Internet Explorer 6


    IE Download (From 2.0 to 6.0) and Service Packs/Patches

    IE Download (From 1.0 to 6.0) and service Packs

    Download the Full IE Package:

    LVL 97

    Assisted Solution

    Greetings, tjvetter !

    1. A recent Outlook Express update, KB 911567, can cause the problem.  The only fix now is to uninstall it from Add/Remove Programs in Control Panel and disable Windows Autoupdate.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Create a new Outlook Express identity.

    4. Repair or Reinstall Outlook Express.

    Best wishes!
    LVL 97

    Expert Comment


    The Inbox.dbx file could be corrupt.  That may be the reason you could not open the Inbox folder.

    Repair Outlook Express Corrupted Emails

    Author Comment

    Thanks, guys.  I am working through this great set of lists.  So far ng, but only tried first 3 items in first post.  Busy as hell at  work.
    LVL 97

    Expert Comment


    We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1
    LVL 57

    Expert Comment

    by:Pete Long

    Author Comment

    Your comments led me to conclude that the problem was either hardware (lan card) or basic XP issues.  None of the fixes worked, and in addition to the OE issues, IE became unable to connect to any websites.  Am now doing a clean install of XP and getting a replacement Lan card to see if that fixes it.  If not, I'll be back.

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