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Activesync with Exchange, missing e-mail folder to sync with

Hi,

New to activesync but I have selected settings for e-mail and "select folders' so that i can select the folder i want to sync.  However, it only list a few  of the folders that I have in outlook.  Why is this and can i have it display all the sub folder of my inbox so i can select the ones to sync?

Thanks!
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menreeq
Asked:
menreeq
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1 Solution
 
LeeDerbyshireCommented:
I'm afraid you are correct - ActiveSync only synchronizes your default (i.e. built-in) Outlook folders.  Any others that you added will not be available.  In this regard, AS, is not even as good as IMAP.  I can't find anything defnitive regarding this on the MS site, but it is mentioned on the Web site of a third-party addon:

http://microsoft.handango.com/PlatformProductDetail.jsp?siteId=75&catalog=0§ionId=0&productType=2&platformId=2&productId=168131
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menreeqAuthor Commented:
It's strange because it does show 4 sub folders that I created under my inbox.
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LeeDerbyshireCommented:
What I see here is that it shows all mail folders (i.e. of type IPM.Note), but only the default Contacts and Calendar folders.  I can see subfolders of Inbox and any other mail folder I have, but no subfolders of Contacts or Calendar.  Any other type of folder (like Notes, Drafts or Outbox), I cannot see at all.  What kind of folders do you have in Outlook that you can't see in AS, but would like to?  Are they plain email folders?  If so, then they should be listed.
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menreeqAuthor Commented:
They are plain sub folders of my inbox.  I must have some 20 sub folders and it shows me 4 of them.  It also shows in AS my junk folder and my norton spam folder.
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LeeDerbyshireCommented:
I have 5 subfolders in my Inbox, and it shows them all, so it's not a built-in limit of 4, or anything like that.  Is there any chance that these folders are not on the server (i.e. in a .pst file)?  Can you see them in, say, Outlook Web Access?
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menreeqAuthor Commented:
I have 5 subfolder too under my inbox.  So it looks like activesync can only do 5 folders and if you have more it won't even let you choose the 5 you want...boy this program needs further development.
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LeeDerbyshireCommented:
I just added 2 folders to my Inbox, just to see if I could see more than 5 here, and I can see all seven of them.  Are you doing a server-sync, or a desktop-sync?
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menreeqAuthor Commented:
server-sync
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LeeDerbyshireCommented:
And do you see the same list of folders if you try to configure them at the device end as you do if you configure it using the desktop activesync app?
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menreeqAuthor Commented:
I am using desktop activesync and only see 5 sub folder.  BTW, thanks for wanting to help.
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LeeDerbyshireCommented:
No problem.  Can you confirm if you see all your subfolders in OWA?  Activesync makes WebDAV calls into the Exchange Virtual Directory, so if OWA can't see them, then neither can ActiveSync.
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menreeqAuthor Commented:
Confirmed, from OWA i see them all.  I have installed activesync on my pc and laptop and it shows the same 5 subfolder only.
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LeeDerbyshireCommented:
How about if you do the configuration from the PDA end (when it's online), instead of from the desktop?
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menreeqAuthor Commented:
From the Q I can't specify folders, my only options are: "Include the previous" and "Limit e-mail size to"
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LeeDerbyshireCommented:
It's not a Windows Mobile device, then?  Maybe the limitation comes from the device, not from AS?  Do you have a PocketPC device you can try it with?  If not, there is a good emulator here:

http://www.microsoft.com/downloads/details.aspx?FamilyId=C62D54A5-183A-4A1E-A7E2-CC500ED1F19A&displaylang=en

You may find that the results are different.
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menreeqAuthor Commented:
The Q runs Windows Mobile 5, does that change anything?
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LeeDerbyshireCommented:
No, but when you said that you can't specify the folders, it made me think that it wasn't a Windows device, since they are all the same.  When you run Outlook on it, click on the Tools menu item, and select Manage Folders.  Can you see anything different in there?
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menreeqAuthor Commented:
Nothing different that I can see.
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LeeDerbyshireCommented:
The five folders that it shows; are they the first five, in alphabetical order, or do they seem to have been picked at random from the twenty or so subfolders?
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menreeqAuthor Commented:
Looks to be picked at random.
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LeeDerbyshireCommented:
If you compare the properties of a folder that is listed with one that isn't, can you see any difference.  Things that I would guess might affect it are the property 'When posting to this folder, use:xxx', and the 'This folder is available to:xxx' .  Although I suppose any consistent difference could be relevant.
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menreeqAuthor Commented:
Yup, looked it over and they are exactly the same.
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LeeDerbyshireCommented:
If you create a new folder, does it get listed?
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menreeqAuthor Commented:
nope
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LeeDerbyshireCommented:
Weird - I didn't expect that.  How about, then, if you configure the sync to connect to the desktop, instead of the server?  In desktop AS, click Tools/Options, uncheck the Exchange Server email, and then select the PC email.  Maybe it will show a different list.  Even if you prefer not to use it this way, it would be interesting to see if thelist is different.
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menreeqAuthor Commented:
Tried that and it shows the exact same list.  I have even done this on two different computers and it's the same list.  Maybe it's some type of limitation with the Motorola Q.
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LeeDerbyshireCommented:
Maybe.  Try it with the PocketPC emulator, instead - that connects to ActiveSync on the desktop just like a real device.
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