athanasius296
asked on
HP 2300 Printer installation problem
I have a problem with installation of HP 2300L. Computer: WinXP SP2, Connection: USB. Everything worked perfectly (the printer works great - I tested with another computer), but then I installed HP D135, and after a while I had to uninstall it. All installations and unstallation were successful - no errors, nothing. Rebooted as required.
Now, after *successful* installation of HP 2300, and reboot, the printer is not on the Printers List, and can't even add it manually.
Do you know of any GOOD HP clean utility, to delete of every trace of HP garbage?
What do you suggest to do?
Thanks
Now, after *successful* installation of HP 2300, and reboot, the printer is not on the Printers List, and can't even add it manually.
Do you know of any GOOD HP clean utility, to delete of every trace of HP garbage?
What do you suggest to do?
Thanks
ASKER
Hi Justin,
Thanks for an extensive instruction. To be sure, I've tried everything you suggested, again. I say 'again', because it's not the first time I went through all of these (except the command 'set devmgr_show_nonpresent_dev ices=1
devmgmt.msc', which I ran, but found nothing unusual.).
It's interesting, that when I plug in the USB Cable to the computer (without installing the software or the drivers), nothing happens (usually I got this "New hardware found"). I tried all USB ports which I'm sure work fine, since I've been using them for other devices.
Any more thoughts?
Thanks!
Thanks for an extensive instruction. To be sure, I've tried everything you suggested, again. I say 'again', because it's not the first time I went through all of these (except the command 'set devmgr_show_nonpresent_dev
devmgmt.msc', which I ran, but found nothing unusual.).
It's interesting, that when I plug in the USB Cable to the computer (without installing the software or the drivers), nothing happens (usually I got this "New hardware found"). I tried all USB ports which I'm sure work fine, since I've been using them for other devices.
Any more thoughts?
Thanks!
Have you tried the other devices since the printer problem started? You could have a defective USB port. Try re installing the USB ports.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
What you will first want to do is use Add/Remove programs and uninstall all your HP printer stuff. I am assuming you have already done that though.
Next, open Printers and Faxes.
Now right-click and select "Server-Properties"
Click on the drivers tab and select each printer you want to remove the drivers for and click on Remove.
You can also click on the ports tab and click on "Delete Port" if you want to clean up any USB or Network ports that were installed. Leave all the LPT, COM, and Serial, and Print to File ports. Also leave any ports you use. Delete things like USB001...
You can also right click on MyComputer and go to properties and click the "Hardware Tab" then the "Device Manager" button and possibly delete printers there.
Another thing you can do is cleanup the device manager previous device history.
Start Run and type CMD
AT the command prompt
set devmgr_show_nonpresent_dev
devmgmt.msc
That will open the device manager in special mode to show all devices ever attached to the computer.
Now, view "Show Hidden Devices"
You will really see all the hidden devices after doing this. YOu will see every memory stick, usb hard drive, keyboard, cdrom drive, et cetera. You can delete any remnents of your printer if you wish.
If the printer has documents that haven't printed, open the printer in Printers and Faxes and delete the documents. Sometimes they hang up.
If this hangs up or you cannot uninstall the printer becuase it has jobs remaining in the queue, click on start then Run and put in C:\WINDOWS\System32\spool\
Now open the command prompt via start run cmd
type the following
net stop spooler
Now go to the open folder C:\WINDOWS\System32\spool\
Now go back to the prompt and type
net start spooler
Essentially, this process takes down the print spooler, deletes everything the spooler is supposed to spool to all your printers, then it brings the spooler back up. Sometimes if deleting won't work and you delete a job hanging the printer object on deleteing, a restart will be enough to get the jobs deleted.
Anyway, at this point, you should be able to install your printer no problem just following the manufacturers instructions. If it gets to a point where it is supposed to detect the printer and it doesn't, you can just continue anyway or you can sometimes go into device manager and scan for hardware, delete any unknown devices, et cetera.
Sometimes it just needs a little bit or coercing. I think you will get you printer installed.
Justin