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exchange sending emails to wrong accounts

Having trouble with two accounts setup with exchange. The two accounts are using aliases to redirect their email. for example: cathy's logon is her name, but her email address is info@ourdomainname.com.

Everyday when everyone leaves the office, all the computers get shutdown, excpet the server. THe next day when everyone comes back, they turn them all back on. When everything gets turned back on, all the emails for info@ourdomainname.com and accounting@ourdomainname.com go to one account. So the lady that recieves the extra emails forwards them to the other account.

But it only seems to happen when everything is turned back on. Does anyone know a fix for this?
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norcalish
Asked:
norcalish
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
First, why do you shut down computers every night?  You should just set the power configuration to turn off the monitor and hard drives automatically. If the computers are off in the middle of the night, then you probably won't get Windows Updates installed during off-hours.

The reason that the emails are only going to the account when the computers are turned back on is probably because you've configured this with an Outlook rule not within Exchange.

I'm not sure what you mean by "using aliases to redirect their email", but the way to have info@ourdomainname.com go to Cathy's mailbox is to ADD that address to her User Properties.  You should just leave her other addresses there.  If you want her to send from that address they you should make it the default.

Jeff
TechSoEasy
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norcalishAuthor Commented:
the computers are shut off every night because that is what the owner wants. his place, his rules. When I said using aliases to redirect...I meant her logon name is cathy but that is not the name of her email account. There are no rules setup in outlook on either account.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, "his place, his rules" is a rather non-professional answer to what may be a bad idea.  Perhaps he feels that he's saving energy this way?  What he may not know is that computers that are turned off still consume power, and usually it's just 1 or 2 watts less than if they were left on but were set to automatically turn off hard drives and monitors as decribed above.  (http://michaelbluejay.com/electricity/computers.html).

The other problem with turning off computers at night is that you fully lose the advantage of Remote Web Workplace's ability for folks to work remotely if necessary.

Now back to your question...

How do you have email configured?  Is it via the POP3 connector?  Or SMTP email into Exchange?

You mention "the lady that recieves the extra emails".  Is this a different person?  Does she get email that doesn't match other accounts?  Please be a bit more specific.

Jeff
TechSoEasy
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norcalishAuthor Commented:
Thanks for the fast response. Yes it is two different people. One has the info email and the other person has the accounting email address. The lady that has the accounting address is the one who keeps getting the extra emails. Its set up as an SMTP.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
So you are saying that accountinglady gets infolady's email that's addressed info@ourdomainname.com is going into accounting@ourdomainname.com's mailbox???

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
oh, I guess you said that in your initial question... :-)
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I would question your premise that it happens when "everything is turned back on".  Are you saying that normally, during the day, the info@ourdomainname.com messages go to Cathy's mailbox without a problem?

Jeff
TechSoEasy
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norcalishAuthor Commented:
She has said that some emails during the day go to the wrong account, bgut every test email I have sent during the day go to the right place. So it seems it my be a crap shoot where it goes. I have no idea why.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Do you have more than one domain name in use for email?

When you are sending the test messages where are you sending them from?  (I generally use a gmail or yahoo account to test from because that way they are not from your own domain/server).

Jeff
TechSoEasy
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norcalishAuthor Commented:
just one domain...I am using a seperate account that is not on the network.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, it may have something to do with how you set this up... can you look at all of the email addresses listed in each user's properties dialogue?  

I'd suggest that you recreate the user accounts, let it use your default email settings and then ADD the info@ or accounting@ as additional addresses.  OR you can create distribution groups with those addresses and just add the single person's account.

The benefit of using the distribution group is that the reply will come from the person's name.  (Or maybe this isn't a benefit).

At any rate, if you choose the first method you will need to uncheck the box on the email address tab to ensure that their account doesn't adhere to the default recipient policies.

Jeff
TechSoEasy
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norcalishAuthor Commented:
I deleted the mailbox and recreated it. It worked for a day, but then the next day same problem. Is there any option to setup an account to make it a catch all account? I know on our servers, if we create a mailbox it gives us the option of making it a catch all account. How do you disable that in exchange?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
How did you delete and recreate the mailbox... because I am still wondering what the email addresses listed in the user properties are... and what the Exchange Alias is listed on the user's account.

Your mention of "on our servers, if we create a mailbox it gives us the option of making it a catch all account" leads me to believe that you are referring to an Exim or Unix-type email server.  In Exchange, you would need to either manually make a number of configuration changes or use the script as described here:  http://blogs.brnets.com/michael/archive/2005/12/28/1894.aspx.  As you'll note in his post, catch-all accounts are NOT recommended because it eats up your resources to accept mail (especially spam) for addresses which do not belong to anyone.  You would be better off blocking those.

My suggestion above, by the way, was not to recreate the mailbox, but to recreate the entire user account.

Jeff
TechSoEasy
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norcalishAuthor Commented:
Well everything that i have tried doesnt seem to work. I believe that I am going to create an account with the ladys name and just forward everything to that. Is that a feasible idea?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What do you mean by "forward everything to that"???  If you note, my first suggestion was that you create the account as normal, and then you ADD the email address of info@ to her account.  (And uncheck the box to not follow the recipient policy).

Jeff
TechSoEasy
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norcalishAuthor Commented:
well essentially that is what my plan is....I guess I didnt pay enough attention at first. lol
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
:-)  Then now would be a good time to click the "Accept" button on the very first comment made in this Question.

Jeff
TechSoEasy
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norcalishAuthor Commented:
Thanks for all the help...I really appreciate it
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