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Start Menu Items - Right Click -> Explore causing explorer to crash

Posted on 2006-06-04
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Last Modified: 2008-01-09
Just for background, I was recently editing my start menu when somehow instead of pointing to c:\documents and settings\user\start menu it was pointing to another folder altogether.  Anyway, I got that fixed.

But now if I navigate Start -> All Programs and right click a folder that resides either under all users, or my current user (verified by checking the properties) and choose explore, the explorer.exe process will crash, ask me to send an error report (twice) and then restart.

Note that the following does work without error:
Right Click Start -> Explore
Right Click Start -> Explore All Users
Click Start -> Right Click All Programs -> Explore
Click Start -> Right Click All Programs -> Explore All Users

Any help will be appreciated.
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Question by:Mourdekai
8 Comments
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 16830328
goto Start>Run>and type eventvwr.msc and hit enter
goto Applications and System areas, and check out if you are getting those RedX Errors there?
if so, right click some of them and check out the details, what they are telling?

also does the error come into safemode too?
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LVL 10

Expert Comment

by:GuruGary
ID: 16830505
Event viewer is the best first step as suggested above.  Make explorer.exe crash, and note the time on the PC, and see if there are any Event Viewer errors at that same time.  

If not, then some choices would be to try a System Restore (Start -> All Programs -> Accessories -> System Tools -> System Restore) to restore back to before the problem was happening ... as long as you are OK with losing your customizations to your Start Menu.

And / or try running the System File Checker (this sounds like a Windows configuration issue ... but especially if System Restore doesn't work, then this is worth a shot): Start -> Run -> "sfc /scannow"
SFC might ask for your Windows CD, but will usually complete without asking for the CD.
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LVL 8

Author Comment

by:Mourdekai
ID: 16832620
I need to find my XP cd to do the sfc scan, I'll try that and the safemode when I get home from work.

In the meantime, these are the 3 events I get in the event viewer when it happens:

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            6/5/2006
Time:            7:06:16 AM

Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module kernel32.dll, version 5.1.2600.2180, fault address 0x00009e9c.

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            6/5/2006
Time:            7:06:17 AM

Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00043345.

Event Type:      Information
Event Source:      Winlogon
Event Category:      None
Event ID:      1002
Date:            6/5/2006
Time:            7:06:22 AM

Description:
The shell stopped unexpectedly and explorer.exe was restarted.
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LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 16832765
windows own files are causing problems, means no third party files are involved here
you try in safemode and sfc scan.... and we can move further after checking the results of these two tests.
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LVL 8

Author Comment

by:Mourdekai
ID: 16838181
The error still occurs when booted in safe mode.

I did the sfc /scannow and the problem still occurs.

Any other thoughts?
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LVL 8

Author Comment

by:Mourdekai
ID: 16838347
Ok, I found the problem and corrected it.  I'll post what I found in the hope that this can help someone else with the same problem.  It came down to a bad context menu handler.

I used the program ShellExView (found here):
http://www.nirsoft.net/utils/shexview.html

As directed by this article:
http://windowsxp.mvps.org/slowrightclick.htm

I followed the tip in the middle of the article, and started with all context handlers NOT from Microsoft Corporation.  I disabled them all and found that my problem went away.  After that it was then just a matter of trial and error to find which one was causing the problem.  As it turns out it was:

JetFlExt      Yes      Context Menu      Shell Extension for jetAudio      6, 0, 0, 5124      JetAudio      JetAudio, Inc.

Surprisingly I installed this program a while ago and never happened upon the behavior until now.  I haven't tried repairing/reinstalling the program yet, for now I have just disabled the context menu.

Hope this can help someone else!  

I'll put a request in to PAQ this article.
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Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 16877929
Closed, 250 points refunded.
ee_ai_construct
Community Support Moderator
replacement part #xm34
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LVL 20

Expert Comment

by:REA_ANDREW
ID: 21981170
TOP WORK!!  I did the same thing you said, disable all and the trial and error.  Solved it for me.  The one that was causing it for me was : Sony Something or other from Ausria

Either way I sorted it.  Thanks for the top heads up!

Andrew :-)

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