activity log access error

Posted on 2006-06-05
Last Modified: 2011-04-14
Dear Sir,
I am getting this error Activity Log Access Error unable to open the activity log file c:\program\files\network Associates\virusScan\WedEmai.txt this file is either write protected or locked by an other.

i try to close it not allowing me close . i have restart the system
can u pls advise me the solution

Question by:affaque123
    LVL 53

    Expert Comment

    by:Will Szymkowski
    Hello there,

    Is this on a network? Also what OS are you using? You might want to try and boot into safemode and try accessing it that way.

    Keep us updated
    LVL 4

    Accepted Solution

    I searched around and found a few people who reported this same kind of behaviour, most of them were using Windows 2000, and the error popped up as they were closing Outlook or Outlook Express.

    So far the answers seem to be:

    A) Make sure that the "user" account is at least a power user, or even better an Administrator.  This fixed some people's problems because the log file was being stored in a folder that the user didn't have permission to access.
    B) Uninstall and re-install McAfee
    C) Switch to a newer version of McAfee
    D) Switch to a different vendor than McAfee
    E) Boot in safe mode, log in as administrator and delete the file.  Make a new log file in your "my documents" folder and point McAfee to use that text file.

    McAfee's User's guide has the following info, pay close attention to the last paragraph:

    By default, the E-Mail Scan extension writes log information to the file
    MAILSCAN.TXT in the VirusScan program directory. You can enter a
    different name in the text box provided, or click Browse to locate a
    suitable file elsewhere on your hard disk or on your network. You may
    use a different file, but the text file must already exist. The extension will
    not create a new file.

    Š NOTE: If you choose a different location for your log file on a
    Windows NT Workstation v4.0 or Windows 2000 Professional
    system, verify that you choose a location to which you have
    user-level access.

    Because the E-Mail Scan extension runs with the
    same access rights that your e-mail client program does, it cannot
    write to this log file correctly if the file exists in a location that
    requires Administrator access rights, and you have logged in as a
    user to run your e-mail client program. Instead, the E-Mail Scan
    extension will give you an “Activity Log Access Error” message
    when it detects a virus.
    LVL 6

    Assisted Solution

    Download Unlocker to find out which process is locking that file you try to close.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Healthcare providers, insurance companies and other covered entities trust eFax Corporate to transmit their most sensitive documents. eFax Corporate can help your organization implement a HIPAA compliant cloud faxing solution.
    Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
    In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…
    Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…

    794 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now