Confirmation Mail

Posted on 2006-06-05
Last Modified: 2010-04-11
We are using Microsoft Outlook as our email client. Some times some of our employees saying the they haven't received my mails. But I found all these mails in my Sent Items folder. I think they are not right. They are trying to hide the mails. Is there any option in outlook that I will get a confirmation from the recipient after he/she received (downloaded) my mails.

Thanks and regards
Question by:Manesh_n
    LVL 32

    Accepted Solution

    When composing the mail, you can click on "Options" from the menu bar and check the box that says "Request a delivery receipt..." and/or "Request a Read receipt..."
    LVL 4

    Assisted Solution

    I have seen a scenario where the person sending mail (in this case you) had an older version of outlook and had the date off by a year on their computer.  What would happen is some people would get your mail, but it would get filed in accordance with that date in the Inbox, so it wouldn't show up with the new mail messages.
    Check to make sure that your date/time settings and their date/time settings are accurate.

    LVL 5

    Expert Comment

    you can add your self to the CC...and if your receive a copy of the message then...the other one should definetly receive one...other wise he is lying

    LVL 5

    Assisted Solution

    hi manesh

    if you are on the same exchange server as the other clients it is very unlikely that they didn't recieve the emails

    be aware that things like delivery reciepts, read receipts etc can be stopped by the recipient - e.g. my outlook always prompts me to ask if I want to send a read reciept or delete receipt etc... - so these are not foolproof methods of checking.

    do you have access to the exchange server? - you could check the exchange logs for evidence.

    might also be worth checking the users outlook rules in case some mails are inadvertantly being put into a different folder rather than their inbox - perhaps based on an incorrectly configured rule.

    the cc'ing yourself idea from t_itanium is also worth doing - especially if you are on the same exchange infrastructure..


    LVL 8

    Assisted Solution

    assuming they are using the same exchange server (and thus in the same domain), that means your email is automatically "trusted" (in terms of junk-mail filters)

    if you want to get tricky on confirming read receipts, create an html email with a 1x1 image that loads from a webhost you create to log the activity (a trick used by many email marketers to track read activity)
    ie -
    <img src="http://your.server/img.php/">
    where img.php can be something as simple as:
    $subject = $_SERVER['REQUEST_URI'];
    $headers = "From: read@receipt\nTo:\n";
    $body = "someone read their mail: \n".$_SERVER['REQUEST_URI'];

    it's also possible to have a domain admin grant access to mailboxes so that you (or the domain admin) can search their inbox (and other mailboxes) for the message:
    under account settings, click More Settings...
    Advanced tab
    "open these additional mailboxes"

    as far as delivery logs, default location is \\exchangeserver\c$\program files\Exchsrvr\SERVERNAME.log
    you may have to enable message tracking:
    Exchange Systems Manager:
    expand Servers
    right click the server, properties
    enable subject logging and display
    enable message tracking

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