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Norton Firewall Blocks Outlook 2003 Email after implmeneting Active Sync with Pocket PC

Posted on 2006-06-05
Medium Priority
Last Modified: 2010-04-08
Hello -

I am running Outlook 2003 SP2 Professional

I purchased a Cingular Pocket PC 8125 running Windows Mobile 5.0.

I have installed Active Sync - and I did not include email in the sync (I dont want email)

Everything loaded fine - but now my email no longer sends/receives on the laptop - it tries but nothing downloads.  I checked my email via explorer and there is email to download, and when I send an email it never leaves my outbox.  

I turned off the Norton Personal Firewall and now it sends and receives fine.  

I have no idea what those personal firewall setting mean - I went to general and I can see many things are blocked but I have no idea what any of these are.

Thanks In Advance.
Question by:KimberleyY
  • 2
LVL 17

Accepted Solution

upul007 earned 750 total points
ID: 16835004
See if outlook is listed under blocked items. If it is, remove it and add it to the safe items. There is a free troubleshooter at www.symantec.com which will help. You can opt for the auto system check or manually key in the symptoms. Its very helpful.

Author Comment

ID: 16842366
Thanks for the suggestion - I wasn't even aware that existed.  
LVL 17

Expert Comment

ID: 16849761
Glad that you got the issue fixed. Good Luck!


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