Adobe security failure

Posted on 2006-06-05
Last Modified: 2008-03-10
The  user converted a word document into Adobe and when she went to Add security after the third page she receives the following error.

Adobe Acrobat

(i)  There was problem reading this document (114).


Question by:mutec1
    LVL 97

    Accepted Solution

    Greetings, mutec1 !

    The conversion may not have gone correctly.  What are you using to convert?  Adobe Acrobat? Check the Word document and make sure 3rd page and beyond is not corrupted.

    Make sure all background programs are turned off, including antivirus and antispyware. Then try converting the Word document again.

    Best wishes!

    Author Comment

    I'm having the user see if she gets the same results by converting a different document.  I noticed that document she has in word had track changes turned on. Would this affect the security settings if track chnages is turned on.

    LVL 97

    Expert Comment

    If track changes is turned on, it may affect the conversion to PDF file.

    Author Comment

    I had the user try a different document and she did not have any issues applying the security issues to the document.  I am waiting on her to see if she can turn track changes off and try saving the document under a different name.  I also asked her to check and see if page 3 of the document is ok.  


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