In Outlook2k3 I am currently setting up a rule to help sort some emails
Some background info: I work at a helpdesk and want certain emails that come in to go into a subdirectory of my inbox
The emails in question are automatically generated when a ticket is entered into our ticket tracking system
An example email body:
Date d'ouverture / Open : 01/01/2006 1:01:01 PM
Priorité(y): Moyenne / Medium
Technicien: Doe, John
Site: Abc Site
Demandeur / Requestor: Doe, Jane
Telephone: (555) 555-1212
Right now, I have the emails getting put into their own subdirectory whenever the body contains "technicien: doe, john"
Here is my problem, I've tried to get a little more complicated, and create 3 subfolders in my tickets folder that are called: High, Med, Low.
I want the rule to also check the body for "Priorite(y): Moyenne / Medium" and sort the emails accordingly into the appropriate sub folder.
However when I tried to do this by adding another entry into the rule line that says "check if the body contains THISTEXT", it only gives me an OR, not an AND operator which is what would be needed to complete my request properly.
Some help would be much appreciated!!!!!