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Adding USB Hard drive on Windows 2000 server causes BSOD

Posted on 2006-06-05
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Last Modified: 2012-08-14
I have a Dell PowerEdge 2500 running Windows 2000 Server SP4. If I plug in a Lacie USB hard drive to the on-board USB port (I also tried a Western Digital USB hard drive), plug-n-play identifies the hard drive and generates a BSOD. The exact message is:

***STOP:0x0000000A (0x00000004, 0x000000FF, 0x00000000, 0x804A8ED2)
IRQL_NOT_LESS_OR_EQUAL * ADDRESS 804A8ED2 BASE AT 8040000
DATE STAMP 4344EC59 - NTOSKERNL.EXE

This happens every time.

System BIOS has been updated, OS patches and hotfixes have been applied. USB Drivers have been updated. The only thing in the system event viewer is a message about the system being shut down unexpectedly.

System has 1 gig of RAM and has been stress tested.

I added a Belkin F5U219 pci USB 2.0 card and disabled the on-board USB ports; no change. Went to the Belkin website and installed its latest USB driver; no change. If I use a USB hub, the system stays up until I plug in the hard drive into the hub. The system is fine without the USB drive.

I saw a post (see link below) where the poster was able to overcome this issue by installing updated chipset drivers for his USB card. My case is pretty much the same as the linked case. The Belkin card has a NEC µPD720101 chip on it. I went out to NEC's website; I didn't see where one could download updated chipset drivers.
 
http://www.experts-exchange.com/Operating_Systems/Win2000/Q_21677093.html?query=Windows+2000+server+stop+errors+usb+&clearTAFilter=true   

Any ideas and solutions appreciated.

Thanks
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Question by:DrewBryant1961
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Expert Comment

by:Jim P.
ID: 16887284
Do you have the ISCSI Initiator running on the server?
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Author Comment

by:DrewBryant1961
ID: 16898895

No, I do not. One thing I left out in my original post was that the Embedded Server Management and System Backplane firmware were updated to the latest release. There was no change.

The RAID controller is a Dell Perc 3/Di.
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Jim P. earned 2000 total points
ID: 16901957
Have you run diags on the system?

And get a copy of memtest instead of Dell's memory tester.  I read one a while back that a guy had a bad CPU that when ever he changed hardware he would get a BSOD.
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Author Comment

by:DrewBryant1961
ID: 16997640
This was never resolved however I was able to move things around to a Windows 2003 Server to accomplish things, Thanks for the replies.
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LVL 38

Expert Comment

by:Jim P.
ID: 17000573
Sorry I couldn't be of more assistance. May all your days get brighter and brighter.
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