Norton ghost 10 sector read errors

Posted on 2006-06-06
Last Modified: 2008-01-09
The following error occurs repeatedly when trying to make a ghost image of my laptop pc.
I have run chkdsk /R and also diskeeper without error but norton ghost 10 still comes up with this error at about 90 percent of the way through the process. I have a Dell inspiron 7500 with a 20 GB hard disk which is more than 80 percent used. I am running Windows 2000 pro SP4 and have 192 MB of RAM.

Description: Error EC8F17B7: Cannot create recovery points for job: Complete System Backup. Error E7C3000F: Device \\.\SymantecSnapshot0 cannot read 2824 sectors starting at LBA 19746624. Error EBAB03F1: The request could not be performed because of an I/O device error.
Details: 0xE7C3000F
Source: Norton Ghost

Any suggestions ? Can I tweak Ghost 10 to increase the number of sectors that it cannot read before giving up ?
Question by:alcindor
    LVL 12

    Accepted Solution

    Where is the image be written to? (e.g. which drive or device are you using as the target to store the image?).
    LVL 2

    Author Comment

    It is written to a networked folder on a remote PC
    LVL 12

    Expert Comment

    I would try using a disk repair utility (preferably the HDD manufacturers own repair utility).  Which make of HDD do you have?
    LVL 2

    Author Comment

    Hello gidds99,
    The disk is a Hitach DK23DA_20.
    I have downloaded the Hitachi Disk Fitness Test software and run it.
    The disk passes the quick test but fails the Advanced tests; reporting bad sectors.
    The program offers a repair option and indicates that files owning the repaired sectors will be corrupted,
    The program doesn't however identify which sectors are corrupt and therefore I can't determine which files will be affected?.
    It would seem logical that the files whose data occupies the faulty sectors are already potentially corrupt.
    I'm not sure that I should proceed to attempt sector repairs ?
    I am nervous about ending up with a system that won't boot.
    LVL 12

    Expert Comment

    If sectors containing system files were corrupt then you would imagine the system would not boot anyway.  You may wish to back up important data before any repair.

    If you are still intending to use Ghost you will have to repair these areas before it will be able to image your drive.

    The previous error Ghost retured advises which sectors are corrupt - 2824 sectors begining at LBA 19746624.

    Good Luck!

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