Sage Payroll Wont Print or Backup

Posted on 2006-06-06
Last Modified: 2012-06-21
Hi guys

I have installed sage payroll on a new Dell computer and I can print all my emails and word documents, but I cant print off Sage Payroll.

Also sage payroll will not backup either.

When I click to print, nothing happens at all when in payeoll.

Ideally id like to remove payroll and try to reinstall, but i need to know which file is the backup file in the windows directory as we dont want to lose our current entries.


Question by:auraorange
    LVL 31

    Accepted Solution

    I seem to remember the answer to this is to reinstall the ODBC drivers - depends on version of Payroll, there used to be a folder called odbc32 on the CD with setup.exe in it.  Run this file.  If not, reinstall Payroll.

    The data file is in an MDB file.
    LVL 31

    Expert Comment

    Disable Anti Virus and any software firewall you have before doing this.
    LVL 2

    Author Comment

    Thanks for the help.

    I installed payroll on my laptop, then copied off the data file before removing payroll totally and then reinstalling.

    It works fine now


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