m-coon
asked on
Problems with my computer now NOT displaying webpages completely and correctly??
Hello,
A few days ago my computer began malfunctioning.
It now will not display web pages correctly. The webpages displayed are without many components (in there place is the small box with an "X" in it).
I'm assuming this has something to do with a corrupt file or missing file that is either "active X", "java", or something like this related... that controls the displaying of web pages.
I saw one error message that said something about "yahoo", and reinstalled yahoo to see if that would correct the problem - it didn't.
I then thought I would restore the computer to an earlier date - this also did not help.
This is all I have tried thus far.
I suspect that I need to re-install some component of windows but truthfully have no idea which one to do? Like I said I suspect the active x and java applications, but this could perhaps even be a bad file in my internet browser.... internet explorer (v.6)??? But I have no way of installing a new version of this as this computer is of foreign origin and does not have a licensed copy of windows xp. This is my wifes computer she brought to the US when she moved here and I cannot buy a licensed copy of windows in her language here in the US.
I need to locate the corrupt file(s) and reinstall them. I was hoping somebody here could help me locate the program that is actaully the one causing my problems?
Prior to this issue - the machine appeared to function normally.
Thanks,
m-coon
A few days ago my computer began malfunctioning.
It now will not display web pages correctly. The webpages displayed are without many components (in there place is the small box with an "X" in it).
I'm assuming this has something to do with a corrupt file or missing file that is either "active X", "java", or something like this related... that controls the displaying of web pages.
I saw one error message that said something about "yahoo", and reinstalled yahoo to see if that would correct the problem - it didn't.
I then thought I would restore the computer to an earlier date - this also did not help.
This is all I have tried thus far.
I suspect that I need to re-install some component of windows but truthfully have no idea which one to do? Like I said I suspect the active x and java applications, but this could perhaps even be a bad file in my internet browser.... internet explorer (v.6)??? But I have no way of installing a new version of this as this computer is of foreign origin and does not have a licensed copy of windows xp. This is my wifes computer she brought to the US when she moved here and I cannot buy a licensed copy of windows in her language here in the US.
I need to locate the corrupt file(s) and reinstall them. I was hoping somebody here could help me locate the program that is actaully the one causing my problems?
Prior to this issue - the machine appeared to function normally.
Thanks,
m-coon
m-coon,
A common source of problems when webpages are not displaying correctly is privacy or ad-blocking software. The culprit may even be firewall software (e.g. ZoneAlarm Pro) that provides privacy and ad-blocking services. If the X marks an object or the page is missing an object then this may not be the problem but if the missing item(s) are images, etc then this could easily be the cause.
The solution would be to add the affected sites to the program's trusted list or change the settings in the program. If you think this may be your problem and want more information please provide the name(s) of the program(s) you are using. Let me know if you have any questions.
b0lsc0tt
A common source of problems when webpages are not displaying correctly is privacy or ad-blocking software. The culprit may even be firewall software (e.g. ZoneAlarm Pro) that provides privacy and ad-blocking services. If the X marks an object or the page is missing an object then this may not be the problem but if the missing item(s) are images, etc then this could easily be the cause.
The solution would be to add the affected sites to the program's trusted list or change the settings in the program. If you think this may be your problem and want more information please provide the name(s) of the program(s) you are using. Let me know if you have any questions.
b0lsc0tt
ASKER
I went and reset the internet security settings to the lowest settings - NO CHANGE!
I am running McAffee....... it is now coming up with an error saying that "active shield" is not loaded!!!
Other than that - I am still clueless as to the problem. Have not yet tried the active x re-install.
m-coon
I am running McAffee....... it is now coming up with an error saying that "active shield" is not loaded!!!
Other than that - I am still clueless as to the problem. Have not yet tried the active x re-install.
m-coon
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dude, install firefox and call me in the morning.... www.mozilla.com Always compare 2 products.....ok? thanks!
ASKER
I have McAffee installed. This is the full McAffee package which includes the virus protection and the other things like pop-up blocker, etc.
This problem just seem to happen out of the blue. I have no idea what prompted it.
I think I am using the windows firewall - but not sure. If McAffee does not include a firewall - then it is definately the windows firewall.
I am trying to find the time to try some of the suggestions here - but it may be a few days before I get the chance to try them. Please be patient with me and I promise to report back anything else I do and the results.
Thanks,
m-coon
This problem just seem to happen out of the blue. I have no idea what prompted it.
I think I am using the windows firewall - but not sure. If McAffee does not include a firewall - then it is definately the windows firewall.
I am trying to find the time to try some of the suggestions here - but it may be a few days before I get the chance to try them. Please be patient with me and I promise to report back anything else I do and the results.
Thanks,
m-coon
ASKER
rleepy.........
Please explain 2 things for me. Explain exactly what I name the file and what I do with it once I have it either on floppy or disk?
Next - please tell me exactly what this will do for me?
Thanks,
m-coon
Please explain 2 things for me. Explain exactly what I name the file and what I do with it once I have it either on floppy or disk?
Next - please tell me exactly what this will do for me?
Thanks,
m-coon
I would disable Mcaffee and Windows firewall temporarly to see if this fixes the issue.
Right click on the MCaffee icon in the bottom right and corner of the screen and select disable.
For Windows firewall Start\Control Panel\Windows Firewall\General Tab Select Off.
Retry IE
Re-enable MCaffee and Windows Firewall.
Right click on the MCaffee icon in the bottom right and corner of the screen and select disable.
For Windows firewall Start\Control Panel\Windows Firewall\General Tab Select Off.
Retry IE
Re-enable MCaffee and Windows Firewall.
"This is the full McAffee package ..." That means you have the McAfee firewall installed. If you are running the Windows firewall too, that is one firewall too many!
AS I said in my post above, if you have Security software, disable it temporarily and see if the problem goes away. If it does, look at whether you have features enabled which you do not need, like parental controls, ad blocking, privacy service, whatever.
Another way to check would be to boot into safe-mode-with-networking . If the problem goes away, you know that something is loading in normal mode which is causing it - probabley the security software. If the problem is still there, you know that you have an IE browser issue.
AS I said in my post above, if you have Security software, disable it temporarily and see if the problem goes away. If it does, look at whether you have features enabled which you do not need, like parental controls, ad blocking, privacy service, whatever.
Another way to check would be to boot into safe-mode-with-networking . If the problem goes away, you know that something is loading in normal mode which is causing it - probabley the security software. If the problem is still there, you know that you have an IE browser issue.
The name of the batch file does not matter, this is used to repair IE by re-register all components.
Try running Disk Defragmentation:
Start -> Programs -> Accessories -> System Tools -> Disk Defragmentation.
Click 'Analyse' and it will determine whether or not your computer needs defragmenting. This is similar to what happened to my sister's laptop - and got fixed straight after doing this and restarting.
Hope this helps - GL
# Nerd
Start -> Programs -> Accessories -> System Tools -> Disk Defragmentation.
Click 'Analyse' and it will determine whether or not your computer needs defragmenting. This is similar to what happened to my sister's laptop - and got fixed straight after doing this and restarting.
Hope this helps - GL
# Nerd
Also try running a Disk Cleanup:
Start -> Programs -> Accessories -> System Tools -> Disk Cleanup.
Tick all the boxes available and press OK. Before pressing OK, click the 'View Files' under 'Description' to access all the downloaded plugins for Internet. Try removing all the common ones (such as Macromedia Flash, Shockwave, Java etc - the stuff you can easily get back).
Hope this helps - GL
# Nerd
Start -> Programs -> Accessories -> System Tools -> Disk Cleanup.
Tick all the boxes available and press OK. Before pressing OK, click the 'View Files' under 'Description' to access all the downloaded plugins for Internet. Try removing all the common ones (such as Macromedia Flash, Shockwave, Java etc - the stuff you can easily get back).
Hope this helps - GL
# Nerd
ASKER
I have booted this computer in safe mode - and it still has the problems described above.
I closed the antivirus software and the firewall and it still has the problem.
Is it the opinion of the experts that my problem lies either in corrupted or missing files directly realted to the internet explorer program?
Thanks,
m-coon
I closed the antivirus software and the firewall and it still has the problem.
Is it the opinion of the experts that my problem lies either in corrupted or missing files directly realted to the internet explorer program?
Thanks,
m-coon
Please try the script and let me know if it works for you.
If the problem persists in safe-mode, it does sound like a browser problem.Have you tried a different browser? Firefox can be downloaded here:
http://www.mozilla.com/firefox/
Repair IE :
http://support.microsoft.com/default.aspx?kbid=318378
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
http://www.dougknox.com/xp/tips/xp_ie_reinstall.htm
Good luck!
http://www.mozilla.com/firefox/
Repair IE :
http://support.microsoft.com/default.aspx?kbid=318378
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
http://www.dougknox.com/xp/tips/xp_ie_reinstall.htm
Good luck!
ASKER
I have tried other browsers - and still experience problems. What does this tell you?
m-coon
m-coon
OK, so to recap:
Both McAfee and Windows firewalls have been disabled, but problem persists;
Disk Cleanup has cleared the temp.internet file cache;
You have run defrag.;
Safe-mode-with-networking - problem persists, so it must be a browser issue or corrupt system files;
Other browsers also exhibit the problem - therefore it must be corrupt system files;
Try running system file checker: type "sfc /scannow" (without the quotes) in the run box. If the program finds missing or corrupt system files it will ask for your XP CD to replace them. Have it handy.
When sfc has finished, reboot and try your browser again.
Any change?
Also, check that you have the latest java updates:
http://www.java.com/en/download/manual.jsp
Are you logged on as an administrator? If it is a limited account there may be restrictions set.
Have you contacted your ISP? It is possible that they may have some insight into this.
Both McAfee and Windows firewalls have been disabled, but problem persists;
Disk Cleanup has cleared the temp.internet file cache;
You have run defrag.;
Safe-mode-with-networking - problem persists, so it must be a browser issue or corrupt system files;
Other browsers also exhibit the problem - therefore it must be corrupt system files;
Try running system file checker: type "sfc /scannow" (without the quotes) in the run box. If the program finds missing or corrupt system files it will ask for your XP CD to replace them. Have it handy.
When sfc has finished, reboot and try your browser again.
Any change?
Also, check that you have the latest java updates:
http://www.java.com/en/download/manual.jsp
Are you logged on as an administrator? If it is a limited account there may be restrictions set.
Have you contacted your ISP? It is possible that they may have some insight into this.
Maybe you should run a windows repair install to fix those bugs ,otherwise you might have to reformat to save time.
This happens to me at times in Yahoo! Pool. I find that right clicking on the red 'X' icon in the applet and selecting 'Open Java console' and then turning off the clipboard thing that comes up makes it work. If, at times, it doesn't I just have to re-open the browser.
Also, I don't think there is any problem with your computer as mine is perfectly healthy and has the same problem as you.
I will try to find a solution for both you and me :)
Hope this helps - GL
# Nerd
Also, I don't think there is any problem with your computer as mine is perfectly healthy and has the same problem as you.
I will try to find a solution for both you and me :)
Hope this helps - GL
# Nerd
ASKER
NerdX,
I am not at the computer now - but I think that usually (if not always) I DO NOT SEE THE SMALLER "RED" BLOCK inside the larger block - as you are indicating in your situation. All I see is the empty block. I don't know if this helps anybody or not.
m-coon
I am not at the computer now - but I think that usually (if not always) I DO NOT SEE THE SMALLER "RED" BLOCK inside the larger block - as you are indicating in your situation. All I see is the empty block. I don't know if this helps anybody or not.
m-coon
ASKER
sorry fellows......... I have been so busy that I have not had time to work on this issue on my home computer. Please bare with me - I promise to get back to this issue soon. I will not abandon this question. somebody will get the points. I hope to be able to get back on this issue very soon.
m-coon
m-coon
http://support.microsoft.com/?kbid=154850
Now install activex again
If that does not take care of your issue post back