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Paper Late Jams on HP 4200tn

Have an HP LaserJet 4200tn.  Users are complaining that sometimes the printer takes longer than normal to start printing a job.  Printed out the event log page from the printer and noticed several of the same error messages that read:

13.01.00 Paper Feed 1. Paper Late Jam
13.03.00 Paper Feed 2. Paper Late Jam

Users do not report any physical jams taking place.  Any ideas how to fix this?  Also where does one go to look up all the event numbers and what they mean?  I could not find them in the manual.

Charlie
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ckangas7
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ckangas7
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1 Solution
 
joedCommented:
Those are physical jams. They are not the cause of your problem.
You need to determine which programs or which PC are causing the problem. I once had a printer that every time the user brought in an 'ACCESS' article that they had created at home it took 1 minute between pages. They all printed but it took forever. I never did determine the cause. Access she created on her desktop worked just fine. Printing to another printer worked just fine. I suspected a desktop or driver issue but that was not my area of expertise. I am the printer hardware guy.
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David523Commented:
What you describe may not be an actual paper jam but paper not feeding from the paper tray in an appropriate time to hit the sensor before an error is assumed by the printer.  A common source for this issue are the paper pickup rollers on the paper tray(s) and inside on top of the paper tray(s).  Solution may be as easy as replace the paper pickup rollers.  :-)

Links with information:
Err0r 13.20.00
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=84028&prodTypeId=18972&prodSeriesId=84028&objectID=c00633921

Error Messages for HP LJ 4200:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=84028&prodTypeId=18972&supportTaskId=12412

Broad Information:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=84028&taskId=110



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printerguyCommented:
What's your page count? Which trays seems to be the culprit? It sounds like a 'false' paper jam, expecially if the end user can't find paper in the path. It could also be your paper, expecially if it's cheap stuff. Too much 'lint' on your paper could be you're problem. The lint collects on your rollers and impedes the ability of moving the paper to sensor in a timely fashion. (number one culprit on intermittant paper jams is paper.) It could be something as simple as 'cleaning' the pickup/feed rollers.The clue is your page count.
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David523Commented:
Following in a condensed excerpt from the Service Manual:

13.01.00 or 13.03.00 JAM IN TRAY X

A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor within the specified time.

A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor within the specified time.

Both of the above sensors are early in the paper path.  i.e. Just past the paper tray.

Several troubleshooting instructions but the most relevant are:   (These apply to both errors.)

Check that the paper-out sensor in the specified tray is functioning properly.

Clean the pickup roller.  If it is worn or damaged, replace it.  - If the roller is slick with no ridges it is bad and the likely source.

Open and close the specified tray while watching the control-panel display.  A short delay should occur between when the tray closes and the tray-size message appears on the control-panel display.  If there is no delay and you do not hear the tray-life motor lift the tray plate into place, replace the tray's stack position sensor.

Replace the tray X pickup solenoid.

Replace the paper-feed assembly.

This is likely way more than you need but if you can't find a resolution with this just let us know.  :-)

Hope this Helps!!!


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ckangas7Author Commented:
Thanks for all the info.  One of the pickup rollers on tray 1 does look a little smoother than the others.  I know the guy who used to do my job would order the maintenance kits from HP.  If I order that will it include new rollers or sensors?
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David523Commented:
All the rollers you will need will be included as well as the Fuser and tranfer roller - with a few other misc items.  the Maintenance Kit does NOT Include any Sensors But I don't think you have a sensor problem.  The paper pickup rollers will likely do the trick!!

Hope this Helps!!!
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ckangas7Author Commented:
Oh yes, and the page count was at 213,622.
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David523Commented:
FYI:

The Suggested replacement by HP is at 200,000 Pages so this all seems to marry up well.

Hope this Helps!!!
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ckangas7Author Commented:
I ordered the maintenance kit.  I think that will solve my problems as well.  If not, you'll be hearing from me again.  Thanks guys.
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David523Commented:
Thank You!!   :-)
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printerguyCommented:
Looks like I'm getting too slow. My first question was, "what's your page count"? Had 'we' known that, you're problem would have been fixed on the first response. Best regards..
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