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Paper Late Jams on HP 4200tn

Have an HP LaserJet 4200tn. Users are complaining that sometimes the printer takes longer than normal to start printing a job. Printed out the event log page from the printer and noticed several of the same error messages that read:

13.01.00 Paper Feed 1. Paper Late Jam
13.03.00 Paper Feed 2. Paper Late Jam

Users do not report any physical jams taking place. Any ideas how to fix this? Also where does one go to look up all the event numbers and what they mean? I could not find them in the manual.

Charlie

joed

Those are physical jams. They are not the cause of your problem.
You need to determine which programs or which PC are causing the problem. I once had a printer that every time the user brought in an 'ACCESS' article that they had created at home it took 1 minute between pages. They all printed but it took forever. I never did determine the cause. Access she created on her desktop worked just fine. Printing to another printer worked just fine. I suspected a desktop or driver issue but that was not my area of expertise. I am the printer hardware guy.

David523

What you describe may not be an actual paper jam but paper not feeding from the paper tray in an appropriate time to hit the sensor before an error is assumed by the printer. A common source for this issue are the paper pickup rollers on the paper tray(s) and inside on top of the paper tray(s). Solution may be as easy as replace the paper pickup rollers. :-)

Links with information:
Err0r 13.20.00
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=84028&prodTypeId=18972&prodSeriesId=84028&objectID=c00633921

Error Messages for HP LJ 4200:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=84028&prodTypeId=18972&supportTaskId=12412

Broad Information:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=84028&taskId=110

printerguy

What's your page count? Which trays seems to be the culprit? It sounds like a 'false' paper jam, expecially if the end user can't find paper in the path. It could also be your paper, expecially if it's cheap stuff. Too much 'lint' on your paper could be you're problem. The lint collects on your rollers and impedes the ability of moving the paper to sensor in a timely fashion. (number one culprit on intermittant paper jams is paper.) It could be something as simple as 'cleaning' the pickup/feed rollers.The clue is your page count.

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David523

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ckangas7

ASKER

Thanks for all the info. One of the pickup rollers on tray 1 does look a little smoother than the others. I know the guy who used to do my job would order the maintenance kits from HP. If I order that will it include new rollers or sensors?

David523

All the rollers you will need will be included as well as the Fuser and tranfer roller - with a few other misc items. the Maintenance Kit does NOT Include any Sensors But I don't think you have a sensor problem. The paper pickup rollers will likely do the trick!!

Hope this Helps!!!

ckangas7

ASKER

Oh yes, and the page count was at 213,622.

David523

FYI:

The Suggested replacement by HP is at 200,000 Pages so this all seems to marry up well.

Hope this Helps!!!

ckangas7

ASKER

I ordered the maintenance kit. I think that will solve my problems as well. If not, you'll be hearing from me again. Thanks guys.

David523

Thank You!! :-)

printerguy

Looks like I'm getting too slow. My first question was, "what's your page count"? Had 'we' known that, you're problem would have been fixed on the first response. Best regards..