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Funny issue occured in Ms Outlook

Dear experts,

one of my users faced a funny issue recently in the Ms Outlook, he actually scheduled a meeting with a teleconferencing number in it and sent to to 4 invitees. However, upon receiving the invitation, 2 users said that a number was missing in it but it appeared correctly in other 2 users' outlook. The 2 users facing the problem said that they don't face this problem with other senders. Seems that it is difficult to see where the problem lies.
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Rusade
Asked:
Rusade
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1 Solution
 
David LeeCommented:
Hi Rusade,

> with a teleconferencing number in it
Where was the number at in the meeting request?

Cheers!
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RusadeAuthor Commented:
hi bluedevilfan,

the number was typed in the centre of the message body in which sender typed it as "6668 7100" and it appeared as "668 7100" in the other two recipients' message body.  
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David LeeCommented:
Rusade,

This sounds impossible.  Outlook is incapable of randomly deleting characters from items.  What email system do these two recipients have?  The problem might be with the receving system.  It could have a problem translating messages from Outlook.  Human error seems a lot more likely in something like this.
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RusadeAuthor Commented:
Hi Bluedevilfan,
i know it sounds incredible, but user did send me a sample of his email and the recipient's email.
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David LeeCommented:
I don't doubt that the characters are gone.  The question is when and how did they disappear?  Looking at the resulting message verifies that the characters are gone, but it doesn't offer any clues on what removed them.  Can you look at the sent message in Sent Items?  If so, are the characters gone from it?
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RusadeAuthor Commented:
hi bluedevilfan,
in the sent items, the numbers were keyed in correctly, it's just that on the recipient's outlook, one num is mssing..I think it is difficult to tell when they disappeared because nobody knows. It's okay, it may be MS bug if no conclusion can be reached. Thanks for your response.
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David LeeCommented:
With the numbers correct in the copy of the message in Sent Items the problem is probably in the receiver's mail system.  If it were in the sending system, then all persons receiving the message should have numbers mssing.  They don't though.  
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RusadeAuthor Commented:
Yes, I understand, this is weird as the recipient said that he doesn't face this problem with other senders. Maybe this only happens at that point of time.
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David LeeCommented:
I don't have anything to suggest.  If the problem were being caused by your copy of Outlook or by your mail system, then it should occur with all recipients and with every message you send.  It doesn't, so that tends to rule your copy of Outlook and your mail system out as possible causes.  That leaves any hops the mail made between you and him and his mail system as suspect.  The only other possibility I can think of is a problem at your end with messages just to that one person.  Is every message to him damaged on receipt or just these?
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David LeeCommented:
Hi, Rusade.

Any progress?
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RusadeAuthor Commented:
hi Blue D F, i never heard anything from this user since then.
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RusadeAuthor Commented:
HI Blue Devil Fan,

though there isn't any progress on this issue, but i would still like to thank you for your comments and would like to award you the points.
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David LeeCommented:
Rusade,

That's very generous.  Thank you!
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