Sound crackle and crashing with driver issue

Posted on 2006-06-07
Last Modified: 2008-01-09
I have a sony Vaio desktop W1 which has developed a crackle when playing any audio, I can watch TV without a problem. So i am presuming its a problem with the onboard sound driver. I have reloaded driver, also removed XP and reloaded, i have restored BIOS to defaults and reloaded the Vaio with the recovery disk supplied all to no avail. It also crashes every hour or so with a driver problem.
I have looked through the control panel and can see no issues, not sure where to go from here ?
Question by:Colorado41
    LVL 30

    Expert Comment

    seems like you need to get the motherboard repaired.  You've done the basics..

    got the latest audio driver?

    also..when it crashes what is the EXACT error?
    LVL 17

    Expert Comment

    Sound card problems are annoyingly difficult to track down -- has this always done this, or just recently?  Also, as irwinpks requests, can you give us more info about the crashing?

    Does the crackling sound occur just in some programs, or just when you perform a particular task, or does it occur all the time?

    What happens if you uninstall the driver completely, and let Windows detect it with the "Found New Hardware" wizard?  Does Windows have it's own driver for it?

    Let's gather some info -- click Start -> Run, and type msinfo in the box.  When the System Information utility opens, go to Hardware Resources -> IRQs.  Select the list in the right-hand window, and paste it here.  Also go to Components -> Sound Device, and paste that info here as well.  Close the System Information utility.

    Go back to Start -> Run, and type dxdiag in the box, to start the DirectX Diagnostic tool.  Go to the Sound tab, and click on the Test DirectSound button to run all tests.  What is the Hardware Sound Acceleration slider set to?  Next, click on the Music tab.  Run the music tests by clicking the Test DirectMusic button.  Is Port Acceleration enabled?  After you've run the DirectX tests, click the Save All Information... button to save your results to a text file.  Post any interesting or problematic results.

    Now go to Start -> Control Panels -> Sounds and Audio Devices.  Click on the Audio tab.  What are the default devices listed in each of the three panes?  In the drop-down dialog windows, what other choices are available?  Click on the Advanced button in the Sound Playback pane while your on-board audio device is selected.  The Advanced Audio Properties window will appear -- click on the Performance tab.  What are the Hardware Acceleration and Sample rate conversion quality sliders set to?  Set hardware acceleration to None and Sample rate conversion quality to Good.  Does this alter the computer's behavior with regard to the static and or crashing?

    Author Comment

    Heres IRQ info

    IRQ 0      System timer      OK
    IRQ 1      Standard 101/102-Key or Microsoft Natural PS/2 Keyboard      OK
    IRQ 8      System CMOS/real time clock      OK
    IRQ 11      Sony Memory Stick controller(WB)      OK
    IRQ 13      Numeric data processor      OK
    IRQ 14      Primary IDE Channel      OK
    IRQ 15      Secondary IDE Channel      OK
    IRQ 16      SiS 650_651_740      OK
    IRQ 17      Realtek RTL8139/810x Family Fast Ethernet NIC      OK
    IRQ 18      SoundMAX Integrated Digital Audio      OK
    IRQ 18      Texas Instruments PCI-4510 CardBus Controller      OK
    IRQ 18      Texas Instruments OHCI Compliant IEEE 1394 Host Controller      OK
    IRQ 19      Sony MPEG RealTime encoder board      OK
    IRQ 20      Microsoft ACPI-Compliant System      OK
    IRQ 20      SiS 7001 PCI to USB Open Host Controller      OK
    IRQ 21      SiS 7001 PCI to USB Open Host Controller      OK
    IRQ 23      SiS PCI to USB Enhanced Host Controller      OK

    I have tried taking acceleration down it made no difference.
    Port acceleration is greyed out and disabled.

    Sound device info is as follows:-

    Name      SoundMAX Integrated Digital Audio
    Manufacturer      Analog Devices, Inc.
    Status      OK
    PNP Device ID      PCI\VEN_1039&DEV_7012&SUBSYS_815F104D&REV_A0\3&18D45AA6&0&17
    I/O Port      0x00009400-0x000094FF
    I/O Port      0x00009000-0x0000907F
    IRQ Channel      IRQ 18
    Driver      c:\windows\system32\drivers\smwdm.sys (, 580.13 KB (594,048 bytes), 17/07/2003 15:32)

    I have un-installed and re-installed the latest version at it makes no difference. The crackle occurs on all audio, CD's or windows theme on start up etc. It occured in the tests in dxdiag also.

    The latest blue screen error was
    stop 0x00000050
    file sisgrv.dll

    The file seems to vary from crash to crash and it normally mentions a driver error rather than the nonpaged area
    LVL 30

    Accepted Solution

    go into the BIOS and turn off anything you don't need.

    COM/LPT  are the first to go

    by doing so, you free up IRQs
    LVL 17

    Assisted Solution

    I agree -- turn off everything you can do without.  It would be nice to see if Windows reassigns the IRQs, and if that solves the problem (there are two other devices sharing the same IRQ as your sound chip).  Disable USB and Firewire (aka IEEE 1394) in your BIOS, at least as a test -- I doubt you'll want to go without USB, but if when these are disabled, the sound problem goes away, we'll know we're dealing with an IRQ stacking issue.

    Did the sound problem and the blue screen problem appear together?  Have you added any software or hardware to the computer, or performed any other kind of change, especially just around the time this problem appeared?

    Did you change the location of the computer?

    Are you sure your speakers are okay?

    the "page_fault_in_nonpaged_area" almost always indicates a driver problem, so your video driver (sisgrv.dll) is suspect.  Go to and see if there's an updated driver for your intergrated video.

    If both these problems (audio and blue screen) appeared more or less at the same time, it's unlikely they're unrelated.  I would get updated copies of all drivers (both device drivers and chipset drivers).  Even if there's not an updated driver for a particular device or for your chipset, download fresh copies of the apprpriate drivers in case your installed copy have become corrupt.

    I would also do a full virus/spyware/trojan scan.  If you don't have an antivirus application with a completely current virus definition file, download AVG (see, it is free.  Let it check for updates during install (this will make sure you have the latest definition file), and then perform a full system virus scan.

    Also, download Windows Defender (see or SpyBot (see  Let whichever app you choose (or both, if you're so inclined) do a full system scan.  These are anti spyware applications, and both are free.

    Author Comment

    I tried disabling what i could in BIOS, Lan, Firewire, Memory Slot and Modem. Problem still the same. Also disabled sound in BIOS, but when you re-enable it gives you same IRQ number.
    I have updated all drivers as mentioned previous and whole PC has been wiped and reloaded.
    There is no later level bios than i use already but i have reflashed anyway still the same.
    Don't believe it to be a virus as i have reloaded Windows from a formatted hard drive.
    LVL 30

    Expert Comment

    go into the device manager and locate SOUND..expand the list and modify the IRQ for your audio card.  If that is NOT possible..

    i would deem the board faulty.
    LVL 17

    Expert Comment

    So, wiping the disk and re-loading the OS did not solve the blue screen issue, either?  If that's the case, it's time to start thinking about this being a hardware issue...

    Regarding the sound issue -- I have to ask again if you're sure your speakers are okay?  Do they sound normal when plugged into another computer?

    Author Comment

    Yes tried different speakers and headphones crackle is from built in speakers and if you use headphone jack.
    I suspect motherboard myself but could prove hard to get one, being a Sony.
    LVL 30

    Expert Comment

    how about getting it repaired?

    Author Comment

    Had a quote for a repair £200 so leaving it for now, this was just to look at it without the cost of parts.
    LVL 30

    Expert Comment

    that sounds like alot... what is the exchange of the English pound versus US dollar?

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