Learn how to a build a cloud-first strategyRegister Now

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 367
  • Last Modified:

Sound crackle and crashing with driver issue

I have a sony Vaio desktop W1 which has developed a crackle when playing any audio, I can watch TV without a problem. So i am presuming its a problem with the onboard sound driver. I have reloaded driver, also removed XP and reloaded, i have restored BIOS to defaults and reloaded the Vaio with the recovery disk supplied all to no avail. It also crashes every hour or so with a driver problem.
I have looked through the control panel and can see no issues, not sure where to go from here ?
  • 5
  • 4
  • 3
2 Solutions
Irwin SantosComputer Integration SpecialistCommented:
seems like you need to get the motherboard repaired.  You've done the basics..

got the latest audio driver?

also..when it crashes what is the EXACT error?
Sound card problems are annoyingly difficult to track down -- has this always done this, or just recently?  Also, as irwinpks requests, can you give us more info about the crashing?

Does the crackling sound occur just in some programs, or just when you perform a particular task, or does it occur all the time?

What happens if you uninstall the driver completely, and let Windows detect it with the "Found New Hardware" wizard?  Does Windows have it's own driver for it?

Let's gather some info -- click Start -> Run, and type msinfo in the box.  When the System Information utility opens, go to Hardware Resources -> IRQs.  Select the list in the right-hand window, and paste it here.  Also go to Components -> Sound Device, and paste that info here as well.  Close the System Information utility.

Go back to Start -> Run, and type dxdiag in the box, to start the DirectX Diagnostic tool.  Go to the Sound tab, and click on the Test DirectSound button to run all tests.  What is the Hardware Sound Acceleration slider set to?  Next, click on the Music tab.  Run the music tests by clicking the Test DirectMusic button.  Is Port Acceleration enabled?  After you've run the DirectX tests, click the Save All Information... button to save your results to a text file.  Post any interesting or problematic results.

Now go to Start -> Control Panels -> Sounds and Audio Devices.  Click on the Audio tab.  What are the default devices listed in each of the three panes?  In the drop-down dialog windows, what other choices are available?  Click on the Advanced button in the Sound Playback pane while your on-board audio device is selected.  The Advanced Audio Properties window will appear -- click on the Performance tab.  What are the Hardware Acceleration and Sample rate conversion quality sliders set to?  Set hardware acceleration to None and Sample rate conversion quality to Good.  Does this alter the computer's behavior with regard to the static and or crashing?
Colorado41Author Commented:
Heres IRQ info

IRQ 0      System timer      OK
IRQ 1      Standard 101/102-Key or Microsoft Natural PS/2 Keyboard      OK
IRQ 8      System CMOS/real time clock      OK
IRQ 11      Sony Memory Stick controller(WB)      OK
IRQ 13      Numeric data processor      OK
IRQ 14      Primary IDE Channel      OK
IRQ 15      Secondary IDE Channel      OK
IRQ 16      SiS 650_651_740      OK
IRQ 17      Realtek RTL8139/810x Family Fast Ethernet NIC      OK
IRQ 18      SoundMAX Integrated Digital Audio      OK
IRQ 18      Texas Instruments PCI-4510 CardBus Controller      OK
IRQ 18      Texas Instruments OHCI Compliant IEEE 1394 Host Controller      OK
IRQ 19      Sony MPEG RealTime encoder board      OK
IRQ 20      Microsoft ACPI-Compliant System      OK
IRQ 20      SiS 7001 PCI to USB Open Host Controller      OK
IRQ 21      SiS 7001 PCI to USB Open Host Controller      OK
IRQ 23      SiS PCI to USB Enhanced Host Controller      OK

I have tried taking acceleration down it made no difference.
Port acceleration is greyed out and disabled.

Sound device info is as follows:-

Name      SoundMAX Integrated Digital Audio
Manufacturer      Analog Devices, Inc.
Status      OK
PNP Device ID      PCI\VEN_1039&DEV_7012&SUBSYS_815F104D&REV_A0\3&18D45AA6&0&17
I/O Port      0x00009400-0x000094FF
I/O Port      0x00009000-0x0000907F
IRQ Channel      IRQ 18
Driver      c:\windows\system32\drivers\smwdm.sys (, 580.13 KB (594,048 bytes), 17/07/2003 15:32)

I have un-installed and re-installed the latest version at it makes no difference. The crackle occurs on all audio, CD's or windows theme on start up etc. It occured in the tests in dxdiag also.

The latest blue screen error was
stop 0x00000050
file sisgrv.dll

The file seems to vary from crash to crash and it normally mentions a driver error rather than the nonpaged area
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Irwin SantosComputer Integration SpecialistCommented:
go into the BIOS and turn off anything you don't need.

COM/LPT  are the first to go

by doing so, you free up IRQs
I agree -- turn off everything you can do without.  It would be nice to see if Windows reassigns the IRQs, and if that solves the problem (there are two other devices sharing the same IRQ as your sound chip).  Disable USB and Firewire (aka IEEE 1394) in your BIOS, at least as a test -- I doubt you'll want to go without USB, but if when these are disabled, the sound problem goes away, we'll know we're dealing with an IRQ stacking issue.

Did the sound problem and the blue screen problem appear together?  Have you added any software or hardware to the computer, or performed any other kind of change, especially just around the time this problem appeared?

Did you change the location of the computer?

Are you sure your speakers are okay?

the "page_fault_in_nonpaged_area" almost always indicates a driver problem, so your video driver (sisgrv.dll) is suspect.  Go to http://www.sis.com/support/support_prodid.htm and see if there's an updated driver for your intergrated video.

If both these problems (audio and blue screen) appeared more or less at the same time, it's unlikely they're unrelated.  I would get updated copies of all drivers (both device drivers and chipset drivers).  Even if there's not an updated driver for a particular device or for your chipset, download fresh copies of the apprpriate drivers in case your installed copy have become corrupt.

I would also do a full virus/spyware/trojan scan.  If you don't have an antivirus application with a completely current virus definition file, download AVG (see http://free.grisoft.com/doc/2/lng/us/tpl/v5), it is free.  Let it check for updates during install (this will make sure you have the latest definition file), and then perform a full system virus scan.

Also, download Windows Defender (see http://www.microsoft.com/athome/security/spyware/software/default.mspx) or SpyBot (see http://www.safer-networking.org/en/index.html).  Let whichever app you choose (or both, if you're so inclined) do a full system scan.  These are anti spyware applications, and both are free.
Colorado41Author Commented:
I tried disabling what i could in BIOS, Lan, Firewire, Memory Slot and Modem. Problem still the same. Also disabled sound in BIOS, but when you re-enable it gives you same IRQ number.
I have updated all drivers as mentioned previous and whole PC has been wiped and reloaded.
There is no later level bios than i use already but i have reflashed anyway still the same.
Don't believe it to be a virus as i have reloaded Windows from a formatted hard drive.
Irwin SantosComputer Integration SpecialistCommented:
go into the device manager and locate SOUND..expand the list and modify the IRQ for your audio card.  If that is NOT possible..

i would deem the board faulty.
So, wiping the disk and re-loading the OS did not solve the blue screen issue, either?  If that's the case, it's time to start thinking about this being a hardware issue...

Regarding the sound issue -- I have to ask again if you're sure your speakers are okay?  Do they sound normal when plugged into another computer?
Colorado41Author Commented:
Yes tried different speakers and headphones crackle is from built in speakers and if you use headphone jack.
I suspect motherboard myself but could prove hard to get one, being a Sony.
Irwin SantosComputer Integration SpecialistCommented:
how about getting it repaired?
Colorado41Author Commented:
Had a quote for a repair £200 so leaving it for now, this was just to look at it without the cost of parts.
Irwin SantosComputer Integration SpecialistCommented:
that sounds like alot... what is the exchange of the English pound versus US dollar?

Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 5
  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now