Restore of mailbox in Exchange 2k. Data restored, yet mailbox appears empty
Posted on 2006-06-07
I am needing to restore a mailbox from an old which has been tken down. I ran up a new restore server running same OS (win2k server std), same level service packs on OS and Exchange. Backup system is Backup exec 9.1. The user cannot be restore to the new mailserver because he was deleted while the new server was implemented. further more the new system runs a different domain and AD structure, hence the use of a recovery server. The recovery server of uses the old AD structure should be identical the now decomissioned server.
The problem now experienced is as follows. Having installed Backup exec 9.1 I try to run a restore of the mailbox on the recovery server and ask backup exec to recreate the mailbox and user automatically as reccomended by several previous posts here and on symantec.com. This however fails with a a0008488 access denied message to each individual mail in the mailbox store.
Failing that I instead performed a restore into the administrative mailbox, which magically works (!) Sort of. The Exchange system manager reports the administrator mailbox now populated with 1Gb data and 8000 odd items as expected, however, when I connect with outlook to the mailbox, the inbox shows as completely empty. I am baffled. I have run ISINTEG, cleanup agent and defragmented the database offline, and am running out of ideas.