REcover mail of exchange account that accidently changed to deliver mail to personal file vs Mailbox on server all mail now lo

Posted on 2006-06-07
Last Modified: 2010-03-06
Hello, I have an irrate user because she was logged on to another machine to her Exchange Account and the delivery location was changed to personal file vs Mailbox store on exchange now all her mail is missing when she signs on to her main OUtlook accont on her computer.
Is there a way to recover just her mail before it was downloaded. I have read many articles on how to restore if an entire mailbox was recovered not how to get mail back and into the apppropriate account. We are using a small business server with exchange 2003.

Urgently waiting for a response and thanks in advance.
Question by:kcassone
    LVL 35

    Expert Comment

    if you have access to that pst then have you tried importing that pst into the users' mailbox

    Author Comment

    Well it gets a little more complicated because there are 2 acconts on in this OUtlook 2003 configuration.  pop3 account and an exchange account of this user.
    When I went back to that machine the exchange account was gone but the emails are mixed in with the pop account email.
    I did a search for pst files on that computer and came up with 3 of them.
    one did have her name associated with it.
    Is this the file i need to import to her outlook.
    What happens to the data she still has in her outlook now?

    appreciate your quick response
    LVL 35

    Expert Comment

    you need to first check whether the .pst that you are talking about is the one that has the user's data in it.
    if it is the one then attach that pst to the user's outlook profile and then move the emails from the pst to the user's mailbox.
    another way would be to use exmerge to import the pst file.

    Author Comment

    What is the vest way to doing this (then attach that pst to the user's outlook profile ). Can you be specific.
    I read a little bit about exmerge and I would rather not do that unless I had to.
    LVL 35

    Accepted Solution

    it would work like.

    1) configure user's outlook profile
    2) make sure that the delivery location is users' mailbox and not personal folders
    3) Click on the File Menu-Open- Outlook Data File
    4) Then you get a box to search for the pst files
    5) Select the user's pst file and click on ok
    6) Once done you would see the user's pst file open in the same outlook window
    7) Then you can browse the pst and drag/move emails from the .pst to the user's actual mailbox (.pst would be at the bottom and mailbox on the top)

    Author Comment

    So what you are saying is that I perform these steps on the users original outlook machine where she already has calender, old email,contact  and all user preferences already set. This will not overwrite anything or settings.

    LVL 35

    Expert Comment

    no because you are copying email from the pst into the user's mailbox.
    the calendar would still be in the user's original mailbox. user perferences would not be changed because you are just copying mail from the pst to the mailbox

    Author Comment

    Thanks i am going to try it now.

    Author Comment

    ok, first I want to say thinks for such a quick response!
    I did what you said but unfortunatley there was nothing in the PST. file to import.
    then I had a thought and this is how i solved it.
    I went back to the computer that had the 2 acconts in the OUtlook 2003 configuration. - pop3 account and an exchange account of this user which started this problem and which all email was then mixed together.

    I added the exchange accont and made sur the delivery mail to was set to the exchange.
    So know I had the POP account Mailbox as well as the original exchage mailbox from the server. I then just moved all the Exchange messages back to  exchange account and everything worked fine. Then deleted the account and went to the users original computer, opened up OUtlook, it connected to exchange and all the mail was there.

    I don't know if there will be any problems doing it this way but so far so goood!
    Thanks and the points are all yours.

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