Outlook 2000: can't remove personal folders

Posted on 2006-06-07
Last Modified: 2012-06-21
Outlook 2000
POP3 email but using Exchange views

This user complained of loosing some Contacts.  When I checked their email setup, I found they had 3 personal folders instead of just one.

The first personal folder seems to point to the right PST file.

When I try to close the other two personal folders I get 2 seperate errors:

Error 1 - the information service contains the location that messages are delivered to.  If you want to remove the information service, double-click the Mail icon in Windows Control Panel.
- When I go there I only see on personal folder
- Even if I delete all information here, the other 2 personal folders always remain when I open Outlook

Error 2 - The operation failed. An object could not be found.

I have tried renaming the PST file.
I have tried an MS Office repair.
I have tried un-installing Outlook and re-installing Outlook.

The two unwanted personal folders alaways remain.

Any suggestions would be appreciated.
Question by:yeller
    LVL 97

    Accepted Solution

    Greetings, yeller !

    Here is how to remove duplicate Personal folders.

    There are three things you can try:

    1) Right click on the folder and select "Close".

    2) Close Outlook, then right click Outlook Icon on the desktop. Select Properties, select Data Files. Remove the links to the backup .pst file.

    3) Under the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings you will have a series of folders with long hexadecimal numbers. Two of the folder will point to your *.pst file. You will next to export one of them (Registry | Export registry) and then delete the exported hexadecimal folder. Start Outlook, if it is fubar. Close outlook and import the registry file you just exported. Export the other hexadecimal folder and delete it. Start Outlook again.

    If this is too scary, you can do this.

    1) Export the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings

    2) Delete the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings

    3) Go to the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\

    4) On the right, delete the value named: (Default Profile) "Microsoft Outlook Internet Settings"

    Now you can start Outlook. Outlook will start like it is in a first run condition and you will have to open your old *.pst file via a File | Open | Personal Folders. Select View | Folder List. Right click on Personal Folders (the one that doesn't have Outlook Today next to it) and select properties. Near the bottom is a checkbox to have mail delivered to this set of folders, check it. Restart Outlook and you're all set.

    Best wishes!

    Author Comment

    Additional information:

    I can open these personal folders and see data ( inbox, contacts, emails, etc...)

    Author Comment


    Part 2 worked like a charm. You saved my butt again!

    Much appreciated.

    LVL 97

    Expert Comment

    Glad to help, Yeller! :-)

    Author Comment

    Quick note:

    This client was using Outlook 2000 on Windows 2000 Professional.

    For future issues: The registry was not exactly where you stated but your great help allowed me to find it:

     HKEY_CURRENT_USER\Software\Microsoft\Windows NT\Windows Messaging Subsystem\Profiles\Exchange Settings

    LVL 97

    Expert Comment

    Thanks for the clarification, Yeller!  I normally users are using Windows XP, not Windows 2000.

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