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Outlook is running very slow

Our company is using Windows XP SP2, Outlook 2003 SP2. One of our users is complaining that Outlook is running really slow, when sending, replying and forwarding mail. This is not a company wide issue, so I'm guess it doesn't have anything to do with our Exchange, but something with his local computer.

Any thoughts on what causes Outlook to run so slowly?

Thanks,
Tom
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martit01
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martit01
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1 Solution
 
war1Commented:
Greetings, martit01 !

The problem could be due a corrupt user profile, an addin, or a program running in the background.

1. Create a new user profile
http://www.outlook-tips.net/howto/profile.htm

2. if no joy, disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

3. If no joy, find the program running in the background that is causing the slow operation.  Go Start > Run and type msconfig  
When the system configuration utility shows, select Hide Microsoft signed components. Then go to to Startup and disable the startup programs until you find the culprit.

Best wishes!
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techmpCommented:

 Hello martit01,

 go to C:\Program Files\Common Files\System\MSMAPI\1033 and repair pst file....this is outlook file....another problem
is folder size big . normally personnel folder above 2g hangs outllook and makes problem . third thing there may some spyware in the computer which is effecting the outlook


thanks

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martit01Author Commented:
We use Exchange so no one has a .pst file.

As far as the personal folders, are you referring to the subfolders within the Inbox?  What about the Inbox in general is there a size limit to that as well?
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martit01Author Commented:
What about running detect and repair from Outlook? Will repair slowness?

Thanks
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war1Commented:
martit01,

Since this is the only user having the problem, have you created a new Outlook and/or Exchange profile?
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war1Commented:
martit01,

You can try using Detect and Repair. It will not hurt anything.  I found running Detect and Repair does little to fix anything.  
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martit01Author Commented:
"1. Create a new user profile  http://www.outlook-tips.net/howto/profile.htm"

I will try the new profile.  The document above talks about .pst, I'm assuming I can just ignore that info because we are on Exchange?

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war1Commented:
martit01,

You can create a new Exchange profile instead of Outlook profile. The corruption may be in the profile.
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techmpCommented:

  hello martit01,

  capacity limit of user in server might be overloaded  or it might be corrupted
  it can copy file in server and create new profile for outllook user in the server

  thanks
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war1Commented:
martit01, any update?
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martit01Author Commented:
We are working with the guys over on the server side testing a few things.  Putting user in Cache mode, reprofiling user.......  I will keep in posted.

Thanks again
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