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Outlook is running very slow

Our company is using Windows XP SP2, Outlook 2003 SP2. One of our users is complaining that Outlook is running really slow, when sending, replying and forwarding mail. This is not a company wide issue, so I'm guess it doesn't have anything to do with our Exchange, but something with his local computer.

Any thoughts on what causes Outlook to run so slowly?

Thanks,
Tom

ASKER CERTIFIED SOLUTION

war1

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techmp

Hello martit01,

go to C:\Program Files\Common Files\System\MSMAPI\1033 and repair pst file....this is outlook file....another problem
is folder size big . normally personnel folder above 2g hangs outllook and makes problem . third thing there may some spyware in the computer which is effecting the outlook

thanks

martit01

ASKER

We use Exchange so no one has a .pst file.

As far as the personal folders, are you referring to the subfolders within the Inbox? What about the Inbox in general is there a size limit to that as well?

martit01

ASKER

What about running detect and repair from Outlook? Will repair slowness?

Thanks

war1

martit01,

Since this is the only user having the problem, have you created a new Outlook and/or Exchange profile?

war1

martit01,

You can try using Detect and Repair. It will not hurt anything. I found running Detect and Repair does little to fix anything.

martit01

ASKER

"1. Create a new user profile http://www.outlook-tips.net/howto/profile.htm"

I will try the new profile. The document above talks about .pst, I'm assuming I can just ignore that info because we are on Exchange?

war1

martit01,

You can create a new Exchange profile instead of Outlook profile. The corruption may be in the profile.

techmp

hello martit01,

capacity limit of user in server might be overloaded or it might be corrupted
it can copy file in server and create new profile for outllook user in the server

thanks

war1

martit01, any update?

martit01

ASKER

We are working with the guys over on the server side testing a few things. Putting user in Cache mode, reprofiling user....... I will keep in posted.

Thanks again