Outlook hangs and/or crashes on startup

you may have already tried but, did you try uninstalling and reinstalling?

Greetings, Raynovac !

Sounds like a program is interfering with Outlook.  First disable the Google Toolbar and/or Yahoo Toolbar.

2. If no joy, check which startup program is interfering with Outlook. Go to Start > Run and type msconfig When the System Configuration Utility comes up, check to hide Microsoft signed components.  Click the Startup tab. Uncheck the startup programs and test.

Best wishes!

Neither of those worked.

it still hangs and/or has that popup every once in a while.

whats next?

Raynovac, you wrote, "...disabled the add-ins,..."

How did you disable the addins, since you cannot open Outlook.  To disable addins, search for and rename the extend.dat file.  Now try to open Outlook.

These events don't happen at every attempt.
The hang happens about 1 out of 4 times and the operation failed happens 1 out of 5 times.

Sorry I didn't specifiy.

 hello Raynovac,

 i think it needs to reinstall office

thanks

A reinstall did not do it.
The only thing I can think of is that I will need to rebuild his profile and/or give him a new computer.

I would rather not if i can avoid it.

Any other suggestions?

Raynovac,

Still sounds like an interfering program running in the background.  Did you disable all the startup programs in System Configuration Utility?

Yup, all the startup programs have been unchecked in the msconfig utility.

I have checked the services and don't see anything wrong really.

I have also done ad-aware scans and virus scan with no results.

Should I post a hijackthis log or something?

I don't really know what else to do.

Yes, post a HijackThis log, and I'll look at it.

Logfile of HijackThis v1.99.1
Scan saved at 9:49:49 AM, on 6/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Laserfiche\Snapshot 7\SnapshotService.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\CCM\CLICOMP\RemCtrl\Wuser32.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Voice Mail Client\AVRPCHelper.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Voice Mail Client\AVRPCHelper.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\PROGRA~1\MICROS~3\OFFICE11\OUTLOOK.EXE
C:\Program Files\Common Files\Voice Mail Client\AVRPCHelper.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
U:\misc\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com/1Q00CDT/0409/bl7.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com/1Q00CDT/0409/bl7.asp
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://192.168.1.150/activex/AMC.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = afa.local
O17 - HKLM\Software\..\Telephony: DomainName = afa.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = afa.local
O20 - AppInit_DLLs: C:\WINDOWS\system32\wmfhotfix.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Laserfiche Snapshot Service 7 -   - C:\Program Files\Laserfiche\Snapshot 7\SnapshotService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

Here is your analyzed Hijackthis log.  It looks clean.

http://hijackthis.de/logfiles/cbeccd619b1cf14852e021f3189a0385.html

Use Process Explorer to see what is hanging Outlook.

It seems to be that outlook doesnt close its previous instance completely.  The only way I have been able to replicate the issue is it i try to open and close outlook really quickly.  So when a new instance of outlook is opened, it hangs and the process explorer shows 2 or more instances of outlook.

Sometimes though, it will just start to hang for no reason.

I think I may have tracked it down to one process called AVRPCHelper which is a sub-process of Outlook.  I am going to try to it track down.

Any idea on the problem with the multiple instances of outlook though?

Uninstall a program attached to outlook fixed the problem.

I also need to tell him to not open it and close it really quickly.

Thanks for you help

Raynovac,

Glad you found the interfering program to Outlook.