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Outlook Web Access! 250 PTS!

Hi,

I know how to access outlook web access from the internet but I can only access it using the Administrator account.  I tried with the username and password of the users but it will not work.  

Can someone tell me how I can allow users to use outlook web access?

Thanks
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NAPSR
Asked:
NAPSR
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1 Solution
 
jasonduncan76Commented:
Is this Exchange 2000 or 2003

Is it  a DC?


Go to the user account and right click on the name and go to properties, then check Exchange features and see if OWA is allowed.

Did you allow anonymous access in IIS Directory Security?

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NAPSRAuthor Commented:
It is Exchange 2003.  It is a domain controller.  I did allow anonymous access in IIS.  The user is allowed OWA access in properties.

I just enter the username and the mailbox password right?

Thanks
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jasonduncan76Commented:
Yea that should be it.  

What error are you getting?
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NAPSRAuthor Commented:
When it asks for the username and password:

I enter the mailbox username and the mailbox password and click enter but the login box appears again.

When I enter Administrator and the password then it works correctly

Thanks
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MrWarp7Commented:
One issue I had with OWA is that if you limit user access to certain computers, it wouldn't let them sign on to OWA (while Outlook and everything else worked).

Look under that user's preferences (from the Server Management console) Preferences->Account->Log on to...
Make sure that the users using OWA have the "All Computers" checkbox set.

Also check your security log for any failed events
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NAPSRAuthor Commented:
There is nothing in event viewer.  I checked that area and it was checked to "All computers".

I don't know what else it could be.  We have 10 users and none of them can access outlook web access.  Only the administrator account can access it.

Thanks
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Mohammed HamadaSenior IT ConsultantCommented:
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wsinvCommented:
Try using domain\username in the user name box.

That worked for us...

wsinv
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NAPSRAuthor Commented:
I tried using domain\username and it still did not work.  If i just enter ADMINISTRATOR and then the password, it lets me inside but not for the users.  There must be some security setting.  

Any other suggestions?
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Mohammed HamadaSenior IT ConsultantCommented:
Try to rejoin the clients to the domain..!
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NAPSRAuthor Commented:
Can you please tell me how I do that?
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Mohammed HamadaSenior IT ConsultantCommented:
1. Locate in Client Computers in Server Management console and choose the computer has in right panel. Click Remove from network link to delete the computer from domain.

2. Setup the client computer by running "Setup Client Computer" wizard to setup computer account.

3. In the client computer, try to join it to domain by running http://servername/connectcomputer. And assign the appropriate user accounts to the computer.
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Mohammed HamadaSenior IT ConsultantCommented:
Also Run the command "gpupdate /force" Without quotation marks to update group policy.
Logoff then logon the computer with domain user account to see if the group policy has been applied.
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wsinvCommented:
Actually, The client computer should not have to be a domain member.

What happens when you try the url  http://servername/exchange/username  

Are you prompted for a username & password?  If you are already logged onto the domain, you should be granted access to OWA without any further authentication required...

If on a non-domain member PC, then you should be asked to authenticate username & password.

wsinv
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NAPSRAuthor Commented:
http://servername/exchange/username

I tried the above URL and it worked for one server!  All the users on this server can access OWA.

I tried the same URL format for another server that is setup exactly as the one above but it did not work on this one.

Any reasons why?
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wsinvCommented:
What are you getting on the second server when you try the url..?

If it is a logon prompt, try domain\username for the username prompt.

When you say another server, are you talking about a second Exchange or are you using the server as a client machine to get to OWA?

wsinv
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NAPSRAuthor Commented:
On the second server, I get "Page Cannot be found" error.  When I enter the URL in the same format, the username/password prompt comes up and when I enter the login information, I get the error.  I also tried domain\username and it still did not work.  

I have a second server running exchange 2003 that handles a different set of users.
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wsinvCommented:
I assume both Exchange servers are in the same domain. The "page can not be found" error is entriely different from your earlier issue.

You need to check a few things;

Is DNS working correctly to resolve the second server?  you can try substituting the IP address for the "servername" in http://servername/exchange/username.

Can you send email between users on the first and second servers? (Just want to be sure it is just OWA that is not working...)

Is IIS and OWA set up correctly on the second server. If so, check the settings to see if there is something different between the two servers.

Good Luck,

wsinv
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jasonduncan76Commented:
I would give the points to wsinv, he did the on the case.
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NAPSRAuthor Commented:
I still have not solved the problem.  Can anyone help me?

I can login to Web Access using only the Administrator account but not using any of the users account.
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NAPSRAuthor Commented:
I tried using IP address like WSINV suggested but still did not work.

On the server that works correctly, there is only one domain.

On the second server, there are multiple domains.  The domain that I am trying to use to access OWA is not the main domain.
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jasonduncan76Commented:
If the admin can access it    ...then it sounds like a premission issue. Double check your setup.

Make users have the right to use OWA, check to make sure basic authenication is check and the proper domain is selected.

check this article and see if your setup matches.

http://www.msexchange.org/tutorials/OWA_Exchange_Server_2003.html
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NAPSRAuthor Commented:
I read the article but did not help.

Can you tell me how I check the permission issue?

Thanks
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jasonduncan76Commented:
Lets back up a bit,
Is this exchange server in user?
Is there ADC?
Are there user mailboxs on this server?
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jasonduncan76Commented:
Is this exchange server  in production**
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NAPSRAuthor Commented:
"Is this exchange server in user?"
The user is in exchange server and has a valid mailbox which works correctly.

Is there ADC?
There is active directory

Are there usermailboxs on this server?
Yes

Is this exchange server in production
We are using this server currently as our web server and exchange server.
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jasonduncan76Commented:
Sorry man , I am at a lost.

I would try and find someone you trust and let them log in and take a look.
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bruintjeCommented:
maybe if you use a 20-point pointer question in the exchange server TA [http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/] this thread could be revived

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