ryanshall
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HP laserjet 4100 printer stops working.
I have a HP laserjet 4100 here at work that works for a little while but sometimes just refuses to print. I turn off the printer a to clear out the memory and that works sometimes but not always. I have replaced the network card with a newer one and I believe I have the newest driver. The printer doesn't give me the option of processing the document in the computer instead of the printer. I am just looking for suggestions on how to make this printer stop having problems. I have come to the solution that it is just old but I wanted to see if there were other things that I could do or if I just did things wrong. Thank you for your help.
joed
Doesit give you an error message? What is it?
ASKER
It doesn't give an error. In the print queue it just shows how much of the document has been spooled. The printer itself does not show an error at all.
Is their any relationship to a certain type of document or special print instructions being printed just before or when the printer stops working? Maybe sent from certain user(s). Sounds like it is intermittent and that might be a good direction to consider.
Hope this Helps!!!
Hope this Helps!!!
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Before you do a cold reset, remove the network card and once you have reset then reinsert the network card and all settings will still be intact on the card.
I hate to disagree but, as the problem could be related to the card, I think it's better to leave it in and suffer the consequences. It's easy enough to reset the addresses. If you don't know them, print a configuration page before doing the reset.