HP laserjet 4100 printer stops working.

Posted on 2006-06-07
Last Modified: 2010-04-12
I have a HP laserjet 4100 here at work that works for a little while but sometimes just refuses to print. I turn off the printer a to clear out the memory and that works sometimes but not always. I have replaced the network card with a newer one and I believe I have the newest driver. The printer doesn't give me the option of processing the document in the computer instead of the printer. I am just looking for suggestions on how to make this printer stop having problems. I have come to the solution that it is just old but I wanted to see if there were other things that I could do or if I just did things wrong. Thank you for your help.
Question by:ryanshall
    LVL 9

    Expert Comment

    Doesit give you an error message? What is it?

    Author Comment

    It doesn't give an error. In the print queue it just shows how much of the document has been spooled. The printer itself does not show an error at all.
    LVL 6

    Expert Comment

    Is their any relationship to a certain type of document or special print instructions being printed just before or when the printer stops working?  Maybe sent from certain user(s).  Sounds like it is intermittent and that might be a good direction to consider.

    Hope this Helps!!!
    LVL 37

    Accepted Solution

    Which driver are you using - PostScript or PCL? Whichever it is, you can try changing to the other.

    How are you connected to the printer? If printing via a server, try creating a Standard TCP/IP port to talk directly to the printer.

    You can also try doing a Cold Reset on the printer by holding down the GO button while powering up the printer. You will have to re-enter the printer's IP address.
    LVL 6

    Expert Comment

    Before you do a cold reset, remove the network card and once you have reset then reinsert the network card and all settings will still be intact on the card.
    LVL 37

    Expert Comment

    I hate to disagree but, as the problem could be related to the card, I think it's better to leave it in and suffer the consequences. It's easy enough to reset the addresses. If you don't know them, print a configuration page before doing the reset.

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