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Standard will not install since Professional was removed

We needed to remove Adobe Acrobat 7 Professional from a PC and install a newly purchased Adobe Acrobat 7 Standard.  (The professional version was going to a different PC).

1) I could not uninstall Professional using normal methods.  It would give the error "The installation source for this product is not available. Verify that the source exists and that you can access it."
2) I removed the c:\program files\adobe\acrobat 7.0 directory manually
3) I rebooted and tried to install Standard, but it says "Setup has detected that you already have a more functional product installed. Setup will now terminate."
4) I tried reinstalling Acrobat Professional from the same network storage area, but now it gives the same error message as in step 1 above!

I imagine there is some registry key I can delete to fix this so that I can install Standard on the PC.  But, the Adobe support area will not explain how, indicating that you must call support for help uninstalling Acrobat manually.

Thanks for any help,

Greg
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speedsoft
Asked:
speedsoft
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1 Solution
 
Karl Heinz KremerCommented:
When you go into Add/Remove Programs, do you still see Professional being listed as installed? If so, you may have to remove that first. Please check, and if you still see it, I can give you instructions about how to remove it. There may be more that needs to be removed, but try this as the first step.
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Karl Heinz KremerCommented:
Another thing you could do is to install Professional again, just to remove it right after the installation. That's actually what I would try first.
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Karl Heinz KremerCommented:
... and here are the instructions for manually removing an entry from Add/Remove Programs:
http://support.microsoft.com/kb/314481
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speedsoftAuthor Commented:
It does not show up in the Add/Remove programs list.

It will not allow me to install Pro again, gives the same error that the source is missing.
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Karl Heinz KremerCommented:
Don't you just love Microsoft for messing up your system? What you see is a side effect of the Microsoft installer. Sometimes, it wants access to the original MSI file, and if that's no longer available, you are out of luck.

There is a Windows Installer Clean Up utiltiy that Microsoft provides: http://support.microsoft.com/Default.aspx?scid=kb;en-us;290301
It will not uninstall the program, but it will hopefully remove whatever it is that prevents you from reinstalling Acrobat 7 Pro.

If you can install Pro after you run this tool, I would still do that, just so that all registry keys/files/stuff gets removed during the "normal" uninstall process.
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speedsoftAuthor Commented:
That did it.  I've used that before.  For some reason I didn't think about applying it in this situation.  Thanks!
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