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SMS 2003 SERVER - some computers do not scan with the latest synchronized catalog

Posted on 2006-06-08
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We have SMS 2003 server installed on a window 2003 server. We mainly use it to keep our computers updated.

We have a few computers that are not scanning with the latest updates catalog.  What is the best way to troubleshoot why this is happening? Is this a common problem? Which logs deal with this scan process?
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Question by:ggithens
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by:NJComputerNetworks
ID: 16861944
How frequently do you run your SUS scan on the clients?  I do this once a day....

I would remote desktop to the machine and run the Scan advertisement manually to see if it works...  What makes you believe that the scan is not working?
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by:NJComputerNetworks
ID: 16861969
The log is called scanwrapper.log  in the c:\windows\system32\ccm\logs\ dir
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by:ggithens
ID: 16863060
I thought the scan is supposed to run automatically, in fact it does run automatically on most of our computers.

I know that it is not working on these computers because I run the report in the "Software Update - Compliance" category named "List of computers that have not scanned with the latest synchronized catalog" and the computers I am talking about show up with a really old package version.

I will try to run the Scan advertisement manually, is there a way to do this without remote desktop that would be invisible to the user who is logged on to that computer?

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by:NJComputerNetworks
ID: 16863425
When you install the SUS for SMS, it will create the collection packages, and advertisements.... but these advertisements by default only target the SUS created collection (which by default will only contain your test SUS client).  So, you normally would modify the advertisement to target ALL SYSTEMS collection.  then you can modify the schedule for every day.  Also, you want to pick the EXPIDITED program...as this will force hardware inventory and report the latest info to your SMS database on a daily basis (or on what ever basis you have set for the adv.)

I don't know a way to force the package to run without the user seeing you click RUN program in control panel...
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by:ggithens
ID: 16865451
All the steps you mentioned above have been taken, in fact we have around 60 computers that regularly scan with the latest catalog, there is only a few that don't. On one in particular I just unistalled the Advanced client with ccmclean.exe and tried to reinstall the client. In the ccmsetup.log file I found the following error "Source \\PROVIDIAN1\SMSClient\I386 is inaccessible (5)"

So I went to that computer and as Administrator for the domain I tried to access the Administrative share for the cdrive on the SMS server which is named "providian1" by doing "\\providian1\c$" that brought up a pop-up box asking for username password.  If I log on as administrator for the domain on any other computer I can access that share no problem.

So after a little more troubled shooting I found that from the computer in question I can access any administrative share except those on domain controllers. The SMS Server is loaded on a domain controller.

So at least for this one computer it looks like it is not so much an SMS problem as some kind of wierd sharing problem that only affects accessing shares on domain controllers. By the way the computer in question is a Windows 2000 Professional computer that is a member of the domain and all the domain controllers are Windows 2003 servers.

Any ideas?
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NJComputerNetworks earned 2000 total points
ID: 16869580
"Source \\PROVIDIAN1\SMSClient\I386 is inaccessible (5)"  <-- copy these files locally onto the client and then run CCMSETUP.

SMS site server should not be installed on a DC... because of security risks (IIS , etc) but if it's the only computer you have, then you have no choice.

"Any ideas?"  <-- with regard to what?  It would seem that you have SMS functioning properly because most of your environment is working.  I suspect you have SMS client problems on the clients that are not functioning.  You will have to investigate each one individually.
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by:ggithens
ID: 16869861
Copying the file locally to the client computer would fix the problem of installing the client but the client would still have problems any time it needed to access the sms shares.

The "Any Ideas" was asking for any ideas on resolving why that computer could access shares on any computer except a domain controller.

We do have other servers available for the SMS Server however at the time I originally installed it. It was the server with the least load.

I guess I will just move SMS to a non domain controller.

Thanks for your help.


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