Secure Gateway - Citrix Drive Mappings - Not working on all clients
We have implemented a Citrix secure gateway with local drive mapppings enabled for all users.
One of my users is logging into the site from his own personal laptop (win XP) and when he opens an application he doesn't see his client drives.
It isn't a user problem because if I log in as the user on my own laptop or on my home PC the local drives are mapped.
Would there be anything on the users personal laptop that might stop the local drive mappings from taking effect? I have asked him if he has any security in place and he informs me that it is all disabled.
I have tried reisntalling his web client, he is using version 9 like all of our other users.
Any help would be appreciated?
One of my users is logging into the site from his own personal laptop (win XP) and when he opens an application he doesn't see his client drives.
It isn't a user problem because if I log in as the user on my own laptop or on my home PC the local drives are mapped.
Would there be anything on the users personal laptop that might stop the local drive mappings from taking effect? I have asked him if he has any security in place and he informs me that it is all disabled.
I have tried reisntalling his web client, he is using version 9 like all of our other users.
Any help would be appreciated?
ASKER
Thanks for the response.
However it's not a case of the drive access being restricted but the drives don't actually get passed through full stop.
When the access is restricted the local drives can be seen but you can't open them, in this case the user can't see any of the client drives.
Again, this is only the case on the users personal laptop, if the user logs onto any other machine it client drives are mapped.
However it's not a case of the drive access being restricted but the drives don't actually get passed through full stop.
When the access is restricted the local drives can be seen but you can't open them, in this case the user can't see any of the client drives.
Again, this is only the case on the users personal laptop, if the user logs onto any other machine it client drives are mapped.
ASKER CERTIFIED SOLUTION
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Then click the File Security button and verify that he has selected Full Access. We usually also select "Never ask me again" so they don't get prompted each time.