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Another weird problem moved in--uninvited!

Posted on 2006-06-08
Medium Priority
Last Modified: 2010-04-06
I have been using Paint Shop Pro X nearly every day for nearly a year, but about a week ago, Windows Installer decided it needs to try to install PSP every time I open it. As if that is not enough aggravation, I also have to click cancel multiple times before it gives up. Have searched PSP files for something that might be causing this--found nothing. Also searched Installer files for a leftover PSP setup or some such--didn't find that either.
I'm running XP Home.                                         Thanks for any ideas how to convince Installer that PSP is already installed.
Question by:mejw
1 Comment
LVL 10

Accepted Solution

fostejo earned 1000 total points
ID: 16865397

It sounds like Windows Installer is correcting an issue its noticed with the PaintShop Pro.  This is normal MSI "self-repair" behaviour and occurs if an MSI based installation detects that one of its 'components' isn't as expected (which usually means missing but could also mean that the version has been downgraded by another non-MSI based install for instance)

At the same time as the self-repair kicking off an event should be written into the Application event log saying exactly why the MSI is self-repairing. The event ID is usually '1001' and the description will probably be along the lines of:

"Detection of product 'Paintshop', feature 'FeatureName' failed during request for component '{ABCDEFA-9999-8888-7777-00105A9846E9}'"

The component ID referenced is the actual item that's 'missing' (or damaged or the incorrect version) on the machine - the ID directly refers to one of the components in the applications MSI and establishing which particular component it is will allow you to identify the other potentially rogue app that's also distributing the same component incorrectly etc.

To 'fix' you need to identify exactly why the Windows Installer feels it needs to 'correct' itself - the Event Log should give you some clues here and it will probably come down to 'something' inadvertely 'updating' a file PSP uses.  Have in a look in the Applications log just after the Installer shows the dialog and paste the event detail here if it's not immediately apparent what the issue may be.

Also, one question... have you actually let it repair itself, rather than cancelling?  If it succeeds, that may be the last you see of the issue anyway...


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