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Outlook / Exchange setup on pc logged in as different user.....

When attempting to setup an Exchange mail account on an XP pro system with Outlook 2003 that does not log into the network as the user I'm trying to setup the Exchange account for I receive an error "The action could not be completed" and the name will not resolve.  I only get this error on systems that dont login as the Exchange user I'm setting up Outlook for.  I've also attempted to setup the account in another mail profile with the same results.

Permissions problem

Any ideas?

Thanks!
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KRoW
Asked:
KRoW
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1 Solution
 
SembeeCommented:
Does the account that you are logged in to the computer with have permissions to access the other account?
Are both accounts in the same domain?

Simon.
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KRoWAuthor Commented:
same domain, but havent changed permissions.......
would i add the logged in user to the security tab of the Exchange user im trying to setup in Active Directory users and computers?

Kevin
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SembeeCommented:
If you haven't changed the permissions, then Outlook will throw you straight back out again. Pass through authentication is being used.

If you want to open the account when logged in as another user, then you need to set two lots of permissions.

1. Full mailbox access - ADUC, Properties of the User, Exchange Advanced, Mailbox Rights. Add the option to Full mailbox ONLY. Don't make the common mistake of enabling all the options.
2. Send As - ADUC, Properties of the User, Security. If you don't see the Security tab, choose View and select Advanced Options.

Log off the workstation and then log back in again.
If it doesn't work immediately, leave it for a couple of hours. Exchange caches permissions and these are only flushed every couple of hours or when the server is rebooted.

Simon.
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KRoWAuthor Commented:
Thanks, I'll let you know how it goes...
Kevin
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KRoWAuthor Commented:
The users mailbox has not been activated yet, so the Mailbox Rights tab doesnt exsist.  I cant logon to it using OWA either......how can I activate the mailbox if I dont have a pc that logs in as that user?

Thanks!
Kevin
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KRoWAuthor Commented:
Actually the mailbox doest even exsist yet, cuz the user has never logged into the AD I assume.
I'll log a system in as her real quick......
Kevin
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KRoWAuthor Commented:
I tried logging in a system as the user I'm trying to setup but still no mailbox....her email addresses are setup, and have been for a while.  The Exchange tabs are avail in ADUC but still no mailbox or mailbox rights button in the Exchange Advanced tab......what am I doing wrong?  
I usually set it all up when the user is created but on this one I didnt mail enable until just recently when I started Exmerging users pst's to Exchange.

suggestions?
Thanks!
Kevin
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SembeeCommented:
Send the user an email. That usually brings everything up and running. You may have to wait half an hour or so for the domain to catch up.

Simon.
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KRoWAuthor Commented:
just did that too....will see if shows up in a while.
Thanks!
Kevin
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KRoWAuthor Commented:
I get an undeliverable error sending an email to the account in question. Here's part of it.
Your message did not reach some or all of the intended recipients.

      Subject:      test
      Sent:      6/8/2006 1:48 PM

The following recipient(s) could not be reached:

      "username" on 6/8/2006 1:48 PM
            A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.  Contact your administrator

Should I remove and recreate the user?
Thanks....again.
Kevin
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SembeeCommented:
Thats an odd one.
Was this email address used before?

Simon.
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KRoWAuthor Commented:
Not on Exchange.  I'm in the process of merging everyone's PST's from their local systems, where their Outlook was popping our Linux mail server, to the new Exchange server. Setting up Outlook with both accounts, our old pop3 account as the default and the mailbox as their delivery location until everyone is merged, then we'll change our MX record so outside mail starts coming in thru Exchange, then the old pop3 account will be removed.

What do you think I should do with this user? delete/recreate?
Thanks!
Kevin
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SembeeCommented:
Have you got some mechanism on the Exchange server to try and send email to the Linux mail server? That would cause the message you have received above.

Did the user get email addresses automatically?
It is like the account hasn't been created correctly in the AD.

Simon.
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KRoWAuthor Commented:
No special mechanism, but mail can go out thru the Exchange server so I guess since the mailbox didnt exist it may have looked up our Linux servers MX record and tried to send to it, but if it did I would think the Linux server would've accespted it as the identical account is still on it......hmmmmm

Anyway I did remove and recreate her account in AD and had is create the mailbox at the same time.  It exists now, and the mailbox rights button is avail now too.  Self is the only entry in Group or user names....is that just another delay before its completely populated?  

I'm not going to work on it anymore today anyway so I can check the permissions in the morning.

Thanks....a lot!,
more tomorrow!
Kevin  
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KRoWAuthor Commented:
Seems to have done the trick.
Thanks Simon!
Kevin
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