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ArcServe 11.1 all groups are deleted after stopping tape engine

Hello people, here I am dealing with another ArcServe issue.
In our servers we use a ArcServe 11.1 (1 BAB server), and some time ago I had to completely remove and install the software again -somewhow I couldn't format the FSD's nor using the devices utilities, a Format error was always coming up, so that's why I reintalled all the software on the server.

Now I'ts happening something curious: after stopping the tape engine to create a new FSD, I have to re-create the groups all over again (the devices are all at the right side of the group configuration window, and the left side is empty). I'm not a BAB expert, but is this normal? Do I have to apply some setting to avoid this "auto-group-deleting"?
Any help will be welcome.

Mark.
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i4vision
Asked:
i4vision
1 Solution
 
dovidmichelCommented:
First off I'd say check for ARCserve updates.
http://supportconnectw.ca.com/public/storage/downloads/nt/111/basb111-patchmenu.asp

This can happen if there is a re-mapping of devices when Windows restarts. For example a device mapped as LDN Logical Device Number 5 by windows and then upon restart it becomes LDN 4. Or a volume was F and then became G.

In such a case the Tape Engine will detect the difference and the group configuration will get blown away.

Here is a registry hack that should prevent the regrouping but if things change it will not prevent jobs from failing since the configuration has changed, but I'd use it as a last resort.

Open regedt32.exe to
HKEY_LOCAL_MACHINE\Software\ComputerAssociates\BrightStor ARCserve Backup\Base\TapeEngine
Highlight TapeEngine and select Edit, Add Key
Key Name: CONFIG
Class: <leave blank>
click OK
Highlight CONFIG and select Edit, Add Value
Value Name: SKIP_REGROUPING
Data Type: REG_DWORD
click OK
Data: 1=enable 0=disable
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