[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


ArcServe 11.1 all groups are deleted after stopping tape engine

Posted on 2006-06-08
Medium Priority
Last Modified: 2010-04-03
Hello people, here I am dealing with another ArcServe issue.
In our servers we use a ArcServe 11.1 (1 BAB server), and some time ago I had to completely remove and install the software again -somewhow I couldn't format the FSD's nor using the devices utilities, a Format error was always coming up, so that's why I reintalled all the software on the server.

Now I'ts happening something curious: after stopping the tape engine to create a new FSD, I have to re-create the groups all over again (the devices are all at the right side of the group configuration window, and the left side is empty). I'm not a BAB expert, but is this normal? Do I have to apply some setting to avoid this "auto-group-deleting"?
Any help will be welcome.

Question by:i4vision
1 Comment
LVL 22

Accepted Solution

dovidmichel earned 750 total points
ID: 16870977
First off I'd say check for ARCserve updates.

This can happen if there is a re-mapping of devices when Windows restarts. For example a device mapped as LDN Logical Device Number 5 by windows and then upon restart it becomes LDN 4. Or a volume was F and then became G.

In such a case the Tape Engine will detect the difference and the group configuration will get blown away.

Here is a registry hack that should prevent the regrouping but if things change it will not prevent jobs from failing since the configuration has changed, but I'd use it as a last resort.

Open regedt32.exe to
HKEY_LOCAL_MACHINE\Software\ComputerAssociates\BrightStor ARCserve Backup\Base\TapeEngine
Highlight TapeEngine and select Edit, Add Key
Key Name: CONFIG
Class: <leave blank>
click OK
Highlight CONFIG and select Edit, Add Value
Data Type: REG_DWORD
click OK
Data: 1=enable 0=disable

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When we purchase storage, we typically are advertised storage of 500GB, 1TB, 2TB and so on. However, when you actually install it into your computer, your 500GB HDD will actually show up as 465GB. Why? It has to do with the way people and computers…
In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Suggested Courses
Course of the Month20 days, 7 hours left to enroll

868 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question