LiquidHappyRDM
asked on
Account Issue
I am having a problem where a user when he logs on to his domain account is being prompted for his username and password when he tries to connect to exchange with outlook. Also when he tries to access any of his share drives it tells him that the drive name is already in use. Also when I try and have him access our main server by name it gives the error: \\servername is not accessible. You might not have permission to use this network resource. Contact the administrator of the server to find out if you have access permissions. The user name could not be found.
I have tried to remove the machine from the domain and readd it. Recreate his outlook profile. Reset his password on the server and made sure it was synched with the machine. He is able to browse the server in windows explorer using the server's ip address and it prompts him for logon info which if he enters he can see the shared resources. I have added my account to the machine and it works fine logging onto shares and doesn't prompt me for a password when getting into outlook. I suspect something may be hosed with his account on the machine but I really don't want to delete the account and have to recreate it.
I have tried to remove the machine from the domain and readd it. Recreate his outlook profile. Reset his password on the server and made sure it was synched with the machine. He is able to browse the server in windows explorer using the server's ip address and it prompts him for logon info which if he enters he can see the shared resources. I have added my account to the machine and it works fine logging onto shares and doesn't prompt me for a password when getting into outlook. I suspect something may be hosed with his account on the machine but I really don't want to delete the account and have to recreate it.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
LiquidHappy,
I would recommend trying my fix before recreating his profile. Recreating his profile will automatically clear the cached passwords; however, it's a lot more work intensive then my fix.
I would recommend trying my fix before recreating his profile. Recreating his profile will automatically clear the cached passwords; however, it's a lot more work intensive then my fix.
ASKER
Awesome, thank you so much! Worked like a champ!
Ask him to login to another machine, and use the resources. If it works fine, then recreate his profile in his original machine.
Just copy all his data from Desktop,My Documents & IE Links.
Delete user profile from the computer.
Ask him to login on it. This will recreate his profile.