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Problem when opening write protected Excel sheets.

Posted on 2006-06-09
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Last Modified: 2012-06-21
I have a user that has a strange problem.
Every time he opens a particular Excel document, and it is in use by another user, Excel shows the e-mail header, as if he had pressed Files/Send to.../Mail reciepient.

But if the same document is not in use by someone else when it is opened, the mail header doesn't show up.
So it shows every time the document is opened as write protected.

He tried opening other Excel documents as write protected, and all of them show up normally - without the mail header.

Does anyone know what could be the problem??
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Question by:sotea
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4 Comments
 
LVL 44

Accepted Solution

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bruintje earned 500 total points
ID: 16875969
Hi sotea,
----------

the try the following

1. open the file normally under this user
2. Click on the Mail button in the standard toolbar 2 times to have the mail header appear and close
3. Save the file
4. Close Excel
5. now try again to see if that made a difference

be sure to cleanup some tempfiles on the machine or fileserver user folder

it could be that some cached/temporary version or corruption is coming into play when the user is opening the file read only [in use by another user]

----------
bruintje
share what you know, learn what you don't
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LVL 1

Author Comment

by:sotea
ID: 16885560
Hi Bruintje

I'll try your solution, and get back to you with the result...
0
 
LVL 1

Author Comment

by:sotea
ID: 16932664
Hi Bruintje,

The problem solved itself, without my interaction.
But thanks for your suggestions anyway:-)
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LVL 44

Expert Comment

by:bruintje
ID: 16932678
great and thanks :-)
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