Problem when opening write protected Excel sheets.

I have a user that has a strange problem.
Every time he opens a particular Excel document, and it is in use by another user, Excel shows the e-mail header, as if he had pressed Files/Send to.../Mail reciepient.

But if the same document is not in use by someone else when it is opened, the mail header doesn't show up.
So it shows every time the document is opened as write protected.

He tried opening other Excel documents as write protected, and all of them show up normally - without the mail header.

Does anyone know what could be the problem??
LVL 1
soteaAsked:
Who is Participating?
 
bruintjeConnect With a Mentor Commented:
Hi sotea,
----------

the try the following

1. open the file normally under this user
2. Click on the Mail button in the standard toolbar 2 times to have the mail header appear and close
3. Save the file
4. Close Excel
5. now try again to see if that made a difference

be sure to cleanup some tempfiles on the machine or fileserver user folder

it could be that some cached/temporary version or corruption is coming into play when the user is opening the file read only [in use by another user]

----------
bruintje
share what you know, learn what you don't
0
 
soteaAuthor Commented:
Hi Bruintje

I'll try your solution, and get back to you with the result...
0
 
soteaAuthor Commented:
Hi Bruintje,

The problem solved itself, without my interaction.
But thanks for your suggestions anyway:-)
0
 
bruintjeCommented:
great and thanks :-)
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.