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Problem with assigning to user and enterprise activation for a 7130e

Vardata asked
Last Modified: 2011-10-03
I've been trying to sync a brand new 7130e with our blackberry server and I keep getting errors. When I try to assign the handheld to a user, the PIN number will get associated with the user (sometimes), but no other information can be obtained from the handheld. I keep getting a "Capability information could not be retrieved from the handheld (2)" message. I've tried deleting the user out of the blackberry manager, and clearing all blackberry data for the user, and then adding her in again, but it keeps doing the same thing. It's a Sprint Blackberry phone if that makes any difference. All other blackberries syncing up with our server are Verizon. If anyone has any ideas or suggestions it would be greatly appreciated. Thanks

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