danielwebb
asked on
HELP!! Surf Sidekick 3 is screwing up my 200 server machine and I can't remove it! What should i do?
hey guys my boss's kids were looking at porn on the server computer which they have repeatedly been told not to use. anyway they got some spyware on there called surf sidekick 3 and i can't get it off. I even tried deleting the registry keys but they keep coming back. Windows defender can't remove it either. Now It is displaying error messages when it boots up. It says one or more drivers or services failed to start check event log. When i check the even log it says the lpd service failed to start and it also says something about the network adapter not working. The internet has stopped working even though it is showing an open connection with the router and the device manager says the network adapter is working properly. What should i do?
ASKER
how do i start windows 2000 in sagfe mode?
I have booted most Windows to safe mode at one time or another, but not 2000...does F8 before the splash screen work?
ASKER
ok i booted in safe mode and it is still not letting me delete the file.
ASKER
it says there has been a sharing violation and that the source or destination file may be in use
Which file is it?
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SOLUTION
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If they keep loading when you close them, take note of the name of the process EXE file, locate it on the computer, then restart in safe mode and delete the file(s).
Find the process's location by checking the run keys in the registry, the startup folder in the start menu, or the file WIN.INI in the Windows folder.
Most of this scumware will not load in safe mode, allowing one to remove all traces of it from the computer.