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Dameware Issues

Posted on 2006-06-09
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Last Modified: 2009-07-29
I have a machine that I am trying to access via your product now for whatever reason once I am connected to the machine for a split second the screen looks normal, but after that second the screen looks messed up like multiple layers of the top 1/ 8 of the screen.  I thought it had something to do with the Win2K that it’s on but another machine that has 2000 worked fine.  Earlier this week I accessed it just fine, and the user said they didn’t do anything to the machine to have it cause any problems.  Thank you in advance for your help.
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Question by:mekkattiljj
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5 Comments
 
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Expert Comment

by:norgan
ID: 16874922
update video drivers and directx on both machines and/or remove and re-install the service. i'm assuming your talking about dameware miniremote.
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Author Comment

by:mekkattiljj
ID: 16876924
yes I am but I figured it out I ended up on the display options to view in an 8 bit display and it worked fine.  Thanks anyways though.
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norgan earned 500 total points
ID: 16876947
yah i have found that over slow links or "problem" computers that lowering the resolution and also increasing thr compression and/or scan lines.
it;s a very handy utility but does have it's limitations, what version are you using? the new version (i think V5) has better stability and a few more options.

either way good to hear you found a work around :-)
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Author Comment

by:mekkattiljj
ID: 16880873
I'm using version 4.9.2.2
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