I am running Exchange Server 2003 SP1 and Outlook 2003. I have a number of group mailboxes each one assigned to a specific client. My team of CSR's open the emails, take action on them, and then mark the email as completed by double-clicking on the flag icon. At the end of the month, the project leader goes into the mailbox and manually opens each email and compares the completed date on the email to the received date of the email to verify that the response was completed within a 24 hour period. This is extremely tedious and is not at all productive as there are about 2000 emails per month per account. Is there some way to automate this process? As usual, thanks for your help in advance.