ozgary
asked on
Send/receive button does not collect default mail.
1. There are five mail accounts ie a b c d e
2. The send/receive button will collect mail for bcde
3. a's email can only be collected by manually clicking on the tools button and selecting this mail account.
4. mail can be properly sent.
5. I have recently installed NOD32 and have disabled it. I also tried disabling Zone Alarm and any other running programs. No effect.
Is outlook corrupt?
How can it be repaired?
2. The send/receive button will collect mail for bcde
3. a's email can only be collected by manually clicking on the tools button and selecting this mail account.
4. mail can be properly sent.
5. I have recently installed NOD32 and have disabled it. I also tried disabling Zone Alarm and any other running programs. No effect.
Is outlook corrupt?
How can it be repaired?
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SOLUTION
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>> 2. I might be having a bad day but I cannot find Send/Receive. I go Tools > Options >
>> Email-Options. I do not see Mail Setup Send/Receive button.
>> 3. Group settings maybe the problem but where are they?
Do not go to go Tools > Options > Email-Options. Instead go to go Tools > Options > Mail Setup. There you will see the Send/Receive button. Click on it and check the groups.
>> Email-Options. I do not see Mail Setup Send/Receive button.
>> 3. Group settings maybe the problem but where are they?
Do not go to go Tools > Options > Email-Options. Instead go to go Tools > Options > Mail Setup. There you will see the Send/Receive button. Click on it and check the groups.
Go into Tools -> Options -> Mail Setup. In that listbox, is there an 'All Accounts' thing there? Make sure that's the only one listed. Click on 'All Accounts' and click the 'Edit' button. In the settings, make sure 'Include the selected account in this group' for all emails (a, b, c, d, e) and check 'Send mail items' + 'Receive mail items' under 'Account Options' area.
Just in case, check that the account settings for 'a' are all correct... Also under 'Folder Options' click on 'Download complete item including attachments'. Hopefully, this should allow all emails to be send/received from this account, and others.
Hope this helps/works - GL
# Nerd
Just in case, check that the account settings for 'a' are all correct... Also under 'Folder Options' click on 'Download complete item including attachments'. Hopefully, this should allow all emails to be send/received from this account, and others.
Hope this helps/works - GL
# Nerd
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ozgary,
We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
ASKER
Sorry - but away for 4 days - will post in day or 2 when I try above stuff
ASKER
The problem was solved simply by re entering the account into the group setting which I finally found. I know it sounds dumb but it was Outlook 2002 and the menus did not quite correspond to the answers above. How the account was removed remains a mystery but seemed to coincide with the installation of NOD32 and the disabling of norton internet security.
Glad you found your fix.
# Nerd
# Nerd
ASKER
2. I might be having a bad day but I cannot find Send/Receive. I go Tools > Options > Email-Options. I do not see Mail Setup Send/Receive button.
3. Group settings maybe the problem but where are they?
TIA - ozgary