Cleaned up a customer's computer. She specifically asked that I get rid of all AOL versions other than 9. So I did that and am left with AOL 9.0 Optimized. All seems okay unless I try to log on through a router.
AOL told me that I must 'open ports' in the Linksys.
I went to the port triggering and port forwarding and typed in the ports they asked and opened them up. No go. I am somewhat in disbelief that I would have to do that. Are they correct? I don't think I did that for my customer and I know my customer would not be able to open ports in her D-Link router herself so I am not convinced.
Can get to AOL if computer is hooked up directly to the DSL modem (using a fresh Windows XP DSL Connection (created via add connection wizard in Windows XP)
AOL used to be a pain with routers. Is this still going on ? Can I assume my customer has a 'special account' which allows connection through a router. I really
don't want to be hit with having to help my customer with AOL because she thinks it's something "I did".
My guess is that my user has a special kind of AOL account and there won't be a problem when I set it up for her. (What I had done during troubleshooting session was delete all locations from the AOL browser software, re-create a simple broadband location and confirmed it works directly through the modem. )