We help IT Professionals succeed at work.

Cannot connect to the Citrix server:  The Citrix SSL relay name could not be resolved (SSL error 40)”

Quadeeb2003 asked
Last Modified: 2008-01-09

I am getting this error as I try to connect over the web through secure gateway.

I have this from Citrix already, but am not making much progress diagnosising which item is wrong.


500 points
Watch Question

Please tell us if this previous paq covers your issue:


did you use your own certificate created in IIS?

If so this will fix your problem:

1. on your certificate server (the IIS server you used) browse to the following page: https://servername/certsrv/certcarc.asp
2. click "Download CA Certificate Chain" - save this file to your hard drive
3. now on the computer you are trying to connect to citrix with, get the file you downloaded above, right-click and choose "Install Certificate"
4. Click Next
5. choose "Place all certificates in the following store"
6. click Browse
7. choose Trusted Root Certification Authorities - click yes to any warning messages and finish
8. Now try to log into the CSG from that computer

You just need to do this because your computer does not yet trust the SSL certificate.


When I go to that web page, I get "That page cannot be found"  the page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
This one is on us!
(Get your first solution completely free - no credit card required)


Alright, I found it in default web site, I am guessing I am supposed to substitute default web site for 'server name' mentioned above.


Thx mgcIT:
now I have to more issues for follow up:
1 cannot connect locally because: cannot connect to the citrix metaframe server: protocal driver error
2 now i cannot connect from the internet, cannot even ping my router

please look to 2 follow up questions for these.

...this is why i paid a citrix recommended company $200/hour to install my citrix, so I, a complete novice could spend all weekend trying to get this going.

I have had the same issues.  It is frustrating to realize with a relatively 'low' level of citrix experience, that we are at least as knowledgeable in this group than ALL of the supposed $200 citrix experts I have personally ever hired.  - gsgi


Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.