Internet Explorer Never Opens
Posted on 2006-06-10
I am trying to help a friend of mine with a computer issue. Basically, here is where we stand. First, I ran ipconfig and it came back with the correct IP information for the NIC, LAN, and router. Secondly, I ran a ping test by typing in ping yahoo.com. The details of the report showed data sent and received with 0 dropped data packets, thus, indicating internet connectivity. However, here is my problem at this point.
When IE is double clicked on the desktop, a window opens with a message at the bottom indicating detecting proxy settings: Then, a window appears with a title Welcome to MSN Explorer which gives an option to Continue. Apparently, they tried to install MSN Explorer earlier without success. I went into Add/Remove Programs in an attempt to uninstall it, but, I never saw it listed. I am assuming that somehow MSN Explorer is causing the problem here, but, I am not sure.
Any help regarding this post will be appreciated.