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twolves21Flag for United States of America

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OneTouch II external harddrive not detecting

I've been having the most trouble with this drive. I unplugged it from my laptop and it hasn't been detected since. This has happened to me before and all I had to do was plug it into another pc and back on the laptop and it worked fine. So I tried this and it didnt detect on the desktop computer, so I tried it with another desktop and it didnt work either on that.

So far I have tried:
1) connecting it to two desktops
2) checking the wire (the wire works)
3) reinstalled drivers and retrospect software
4) looking in disk managment and device manager (not listed in either)

I would also like to avoid opening the drive up.

Thanks.
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GuruGary
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when you say : it has not been detected since, do you mean there is no recognition sound when you plug it in? and other usb devices do work on that port?
then, leaving aside the possibility if 2 different PC's not recognising it, the external device is faulty.
It can be 1 of 3 things :
- bad usb cable  --> try another one
- bad external case  --> try another
- bad disk   --> hook it directly to the IDE cable for testing, or put another disk in the case
Does this drive have an external power input? If yes have you used that?

Try using a powered USB hub between the PC and the drive. If that doesn't help,

Download a copy of knoppix, boot your PC with that CD and try using the drive with that. If it doesn't work it is likely a problem with the external drive.

http://knoppix.net