Solved

bptm.exe Process

Posted on 2006-06-12
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1,465 Views
Last Modified: 2011-09-20
Hi,

I'm not able to kill this proces BPTM.EXE - memory utilized 200 kb.

I have tried : pskill, kill.exe, PrcView, Pview.exe but to no avail.

I think this is an orphaned process and still active on memory. I need to clear out instances of this process from memory but how I don't know?

I have tried unregistering associated modules with this service but to no avail. Should I consider stopping any other
Have tried stopping all Vertias backup services but no joy.

Help

Thanks!
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Question by:Nirmal Sharma
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6 Comments
 
LVL 51

Expert Comment

by:Netman66
ID: 16884476
Boot to safe mode.
Search for, and delete all instances of the file.
Open REGEDIT.
Search for BPTM.EXE and delete all instances of this VALUE (careful not to delete keys that are needed).

Restart normally.
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LVL 51

Expert Comment

by:Netman66
ID: 16884480
One note:  If you are using Veritas Backup then this file is likely needed.

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LVL 51

Expert Comment

by:Netman66
ID: 16884694
Oh, hi there Sys.  I didn't notice it was you.

Let me know how you make out.
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LVL 35

Author Comment

by:Nirmal Sharma
ID: 16892220
Hi,

How have you been?

Yeah, this file is needed to run veritas netbackup but you can't shcedule or run netbackup if this process is alive and other related services are stopped!. You need to kill this process before you start other veritas services.

Let's talk about the steps I had already tried before posting here:

1. Used kill.exe, pview.exe, PrcView viewer to kill this process but to no avail.

2. Remove bptm.exe from C:\program files\veritas\netbackup\ and then killed the process but still alive in Task Manager.

3. Unregistered associated DLLs with this EXE and then killed but to no joy.

4. Used Process Explorer, checked handles, remove all handles but no success.

5. We can't restart this server as this is in production.

Finally I have come to a conclusion:

This is an orphaned process and NOT active at all because if its active then it shouldn't let you remove bptm.exe from the above path. This is not active but still reserves some space in memory with a PID. I really don't know how to refresh Task Manager memory. I tried restarting Server and Workstation service but they also didn't refresh memory > also tried killing explorer.exe but to no avail.

The only solution I have found is to restart this computer to remove this process and refresh memory.

Are you aware of any tool that can be used to refresh memory?
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LVL 51

Accepted Solution

by:
Netman66 earned 500 total points
ID: 16893057
Well, you've covered off this issue completely.

I'm not aware of anything that would flush memory - if it did, you'd probably crash the server.  Your best bet is to reboot the server.

How did it get in this state?

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LVL 35

Author Comment

by:Nirmal Sharma
ID: 16908838
Not sure how it got in this state.

There were some problem while performing backups. After anylyzing log file, we found this process was not active at all but stayed in memory.

Sure, reboot should clear it.
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