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exch 2003/outlook 2003 - renamed a mis-spelt account but not does not seem to have changed

Posted on 2006-06-12
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Last Modified: 2010-03-06
Hi

We are running exchange 2003/otlook 2003 enviroment. I renamed an account as the surname had been mis spelt and even though in the properies of their user account it is all correct now, in outlook its still saying mailbox - John Smih not Smith.

I have deleted the outlook profile and recreated it but it is still the same.

If i go into exchange and view the mailboxes it also showing up with the incorrect spelling still so this is where i am assuming outlook is picking it up from.

How do i force this change.

Thanks
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Question by:higgsy
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Expert Comment

by:rudi_van_de_velde
ID: 16885420
Hi

When you go the the user account properties and the "display name" is correct it should be changed.

Make sure the user logged off and back on to see the changes made.

Robin
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Expert Comment

by:rakeshmiglani
ID: 16885466
you need to go into the properties of the outlook profile and then over there you would see the user's name and the exchange server name and a buttom called "check name". remove the user's name and type it again and hit check name.
this would resolve to the correct spelling. hit ok and close outlook and open it again
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Expert Comment

by:rakeshmiglani
ID: 16885539
The step by Step approach would be

1) Close Outlook
2) Open Control Panel and double click on the mail icon there
3) Click on show profiles
4) select the user's profile and click on properties
5) click on email accounts
6) select the option "view or change existing e-mail accounts" and hit next
7) click on change
8) over here you would see the exchange server name and the user name remove the user name and type the name again and hit check name
9) this would resolve to the correct spelling and would reflect in outlook as well
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Author Comment

by:higgsy
ID: 16886313
Hi ppl

I tried all that, i actually deleted users outlook profile and re created it, it was resolving to the correct name when i clicked check name however when i opened outlook it did not.

I just left it for an hour whilst i went to lucnh and his mailbox in Exchange has the correct spelling now so for some reason it needed time.

Thanks
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rakeshmiglani earned 500 total points
ID: 16887237
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