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AOL Broadband Problems through Netgear DG834GT Router

Posted on 2006-06-12
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Last Modified: 2013-12-14
I have recently installed a Netgear DG834GT Router for an AOL Broadband Gold Plus customer to allow a second PC to be connected to the Internet.
(1) Their "old" BT Voyager modem works (95% of the time) with no apparent problems and maintains a solid Broadband signal / light
(2) The Netgear Router now consistently fails in trying to connect to the Internet, it constantly goes into training mode but can't get the signal, although for two / three weeks it appeared to work fine
(3) Line attention is in the low 40's hence why the line speed was dropped by AOL / BT about three months ago to 1Mb from 2Mb
(4) I have tried the following routers and they all exhibit the same problem (3Com / Belkin and another Netgear- all which work elsewhere with no problems)

AOL say that because the Voyager maintains the signal it isn't their fault and BT say their test results show no problems although they accept the user is at the end of a "long-line"

Can anyone put my in the right direction in trying to resolve this problem?

Thanks

BTC
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Question by:btcubitt
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4 Comments
 
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Accepted Solution

by:
dwelldon earned 1500 total points
ID: 16918976
Have you tried changing the MTU size on the Netgear router, it should be set to 1400 for AOL.

I had a customer with the same issue and changed that and from then on it worked fine
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Expert Comment

by:jaybest
ID: 16990868
For this particular issue the issue for you sounds very much as though the issue is the distance from exchange or some sort of physical issue (Noise etc)

It is a fact that some brands of DSL modem handle longer distances better, and it may just be that you may have to deal with the existing router?

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. This is largely a function of the distance from the exchange. The lower the dB the better for this measurement.

20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues

Keep in mind that other factors could be causing issues.

If you can try an isolation test  - unplug all other phone (or other) equipment from your house, and then try the connection this will isolate any faulty filters etc.

Hope this is of assistance.
Cheers,
Jay Best
0
 

Author Comment

by:btcubitt
ID: 17144479
Thanks for evryone's comments, and sorry it has taken so long to respond, however I have found the following which to date appears to have resolved the matter.

Netgear have an updated firmware release V 1.02.04 which when I installed allowed the Netgear Router to establish a connection immediately.

I am going to close this question and again many thanks for evryone's input.
I hope my findings help others.

Regards

Barry
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