Posted on 2006-06-12
I have a client who is using a HP2200 PSC on a new Windows XP Pro machine. When he tries to print he gets an error window (Window is titled RTL) saying "Unable to start driver for HPZipm12.exe (HPZipm12.exe)". If he clicks the "OK button the error re-appears. It does this 3 times then goes away and the printer starts and prints the document.
I've researched this file and all I've found about it is that is isn’t spyware.... that it's a legitimate file placed by hp for this printer. No information anywhere about how to clear the error and remove the problem.
I've uninstalled and reinstalled the printer drivers and associated software 3 times and still get the error. Norton scans nightly and I've run Ad Aware and Spybot just to be sure I haven’t overlooked something but it comes up clean.
I could sure use some insight.