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User deleted by mistake and recreated causing her email to not work.

Posted on 2006-06-12
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Last Modified: 2008-01-09
Scenario:
Exchange 2003 / Windows 2003 server.
Client Windows XP Professional  SP2.
Application: Microsoft Outlook 2003

Kwisdom her account was deleted from AD users by mistake and was recreated using the same account name.  She has been using her email before and getting emails etc.  Now that her account has been recreated she is getting error 0x80040107 saying that the item could not be opened.  
She was using an NT machine with Outlook 2002 before.  Now she has a new machine with Windows XP Professional and outlook 2003.  This is what she gets every time she hits the send and receive icon to refresh her inbox:

10:51:25 Synchronizer Version 11.0.5604
10:51:25 Synchronizing Mailbox 'Kelly Wisdom'
10:51:25 Synchronizing Hierarchy
10:51:25 Terminated in error
10:51:25              [80040107-30090701-0-610]
10:51:25              Microsoft Office Outlook Offline Folders
10:51:25              For more information on this failure, click the URL below:
10:51:25              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040107-30090701-0-610
10:51:25 Microsoft Exchange offline address book
10:51:25 Download successful

She is able to send emails but cannot receive.  She is able to use Web Outlook without any problems (Receives and sends emails).  I have tried using Outlook 2003 on a different machine logging as kwisdom but no luck.  I have set up her profile from control panel/email but still get the same message.  Can somebody tell me what I can do to fix this problem?  She is the only one having this problem and everything started when her account was recreated in AD.  
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Question by:acamanny
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10 Comments
 
LVL 51

Expert Comment

by:Netman66
ID: 16886998
That's because even though the Account name is the same, her SID isn't.

Open Exchange System Manager and find her mailbox.
Right-click it and select Reconnect.
Select her new account.

She should now be able to use her mail.
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Author Comment

by:acamanny
ID: 16887208
Can you please tell me how to get there?  I have ESM open but cannot find a way to get to her inbox unless I use AD users and computers.

Thank you!
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LVL 51

Expert Comment

by:Netman66
ID: 16887351
Expand Administrative Groups
Expand First Administrative Group
Expand Servers (you may simply have Servers as a root folder, in this case start there)
Expand your Servername
Expand First Storage Group
Expand Mailbox Store
Select Mailboxes.

Find the user on the right side.
Right-click the mailbox for this user and select Reconnect.
Browse or type in the account.
OK your way out.


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Author Comment

by:acamanny
ID: 16887472
Netman66  When i get there i right click but the option of Reconnecting or Purging are graqyed out!!
Is there any other place i can do this?

Thanks for your help!
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LVL 51

Expert Comment

by:Netman66
ID: 16888143
No, that's the place.

Are you logged in with Exchange Admin rights?

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Author Comment

by:acamanny
ID: 16889235
I am logged in as Administrator  (Domain Admin)
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LVL 51

Expert Comment

by:Netman66
ID: 16889451
Yes, but is the DA also a member of the Exchange Admins?
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LVL 51

Accepted Solution

by:
Netman66 earned 1000 total points
ID: 16889504
Try these steps:

1.      Open Active Directory Users and Computers, right click on affected user then click Exchange Tasks…
2.      Mark Remove Exchange Attributes and click Next, Next and Finish
3.      Open Exchange System Manager
4.      Expand Administrative Groups
5.      Expand <Administrative Group>
6.      Expand Servers
7.      Expand <Server>
8.      Expand <Storage Group>
9.      Expand <Mailbox Store>
10.      Right click on Mailboxes and click Run Cleanup Agent
11.      On the right frame, right click on the affected user and then click Reconnect and associate again to the user used in step 1

Advise.
0
 

Author Comment

by:acamanny
ID: 16889745
I am still getting the options grayed out - whenever I try doing a Reconnect.  I will try tomorrow again.  I have all Exchange rights and Still not able to select that option.
To be continued...
0
 

Author Comment

by:acamanny
ID: 16894789
Netman66 I finally was able to fix my issue.  I deleted her username in ESM and recreated her account in AD all over again.  I also renamed her computer just in case.  I guess what I needed was to Remove Exchange Attributes.
SOmehow it got fixed and thanks to your suggestions.

Case closed.

Thank you very much for your great help!
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