• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 778
  • Last Modified:

Kingston Ram Module conflict

Okay here is the situation... We built a windows 2000 server machine with a gigabyte motherboard.  Everything is working perfectly until we decide to upgrade the ram from 512 to 1gb.  Now the board supports the full gb and I used the kingston utility to find a compatable chip but everytime i put the chip in there is no screen output and I get three beep codes before post.  Since there is no output on the screen I am thinking that it is a conflict with the video card?  it is just a simple onboard vid card, I am not sure what make and model.  I also wondered if I got a bad chip, but usually when you get a bad chip it displays some form of error rather than a lack of output.  It just seems odd that kingston would gaurantee compatability with the given results.  Any suggestions are appreciated thanks.  
0
plainsschools
Asked:
plainsschools
  • 2
  • 2
  • 2
  • +2
1 Solution
 
jamietonerCommented:
sounds like a bad stick of ram, to test it try putting it in another system and see if it does the same thing.
0
 
tmj883Commented:
Specific mainboard model and memory module information would be most helpful. It is likely to be a banking issue rather than defective components.
T
0
 
DCreatureCommented:
Are these RAM compatible with your motherboard? Does your motherboard support double side / single sided to be populated in which slots.

May sound uncommon, but I encountered similar problem just a few months ago, and finally decided to pick up the manual and found out that double / single sided are supported in different slots.

Also, check if your speed rating matches.
0
On-Demand: Securing Your Wi-Fi for Summer Travel

Traveling this summer?Check out our on-demand webinar to learn about the importance of Wi-Fi security and 3 easy measures you can start taking immediately to protect your private data while using public Wi-Fi. Follow us today to learn more!

 
ClickCentricCommented:
If you're populating a slot that hasn't ever had anything in it, dust it out.  You'd be amazed at what can be in dust.  But above all else, don't let the machine boot into windows until you get this resolved.  Get a memtest86 disk and boot off of that.  If windows starts up with bad memory in, you risk corrupting the registry and everything coming crashing down.
0
 
plainsschoolsAuthor Commented:
Okay, I will try to address every question here.  I have tested it in three different machines that it is supposed to be compatable with - same result.  I thought it may be a bad stick as well but was hoping it wasnt so I didnt have to go through the agony of sending it back :)  The motherboard is a gigabyte GA-7VKMP and the ram is the module that kingston suggested for this board.  I have tried both slots with the other stick and without - same result.  Thanks for the info guys.  
0
 
jamietonerCommented:
if its failing in 3 machines i would say it is defective and needs to be replaced
0
 
ClickCentricCommented:
There is one thing to consider when you do replace the chip.  It is possible that the first motherboard damaged the chip and made it unusable in the others.  So, I'd try checking the memory in one of the other machines first, preferably in a knonw-good slot, just to be safe.  No sense in going through this over and over if it turns out the motherboard is damaging the memory.  But, in this situation, as before, boot up with a memtest86 disk to make sure that you don't corrupt the machine you're testing the memory in.  
0
 
tmj883Commented:
DCreature is pretty close:
Your mainboard has 2 memory slots and only two memory banks. In order to occupy both slots, you must use single bank(rank) memory modules. Dual bank(rank) are compatible with your mainboard but only one module can be used.

http://www.ec.kingston.com/ecom/hyperx/modelsinfo.asp
T
 
 
0
 
plainsschoolsAuthor Commented:
Well we RMA'd the chip so we will see what happens when it gets back and I will let you guys know of the outcome.  Thanks
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

  • 2
  • 2
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now