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VPN Client Cannot Stay Up to Date

Posted on 2006-06-13
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Last Modified: 2010-08-05
Hi, I am new at asking this question.  So please be patient.

Background:
I have a Windows Small Business Server 2003 machine fully updated running Exchange 2003.  The client is running Windows XP Service Pack 2 fully updated and Outlook 2003 fully updated.  The VPN setup is with two Watchguard Fireboxes setup so that the computers can see each other on the Windows network.

The problem:
The Outlook client says that it is connected to the Exchange server in the bottom right of the screen, but it seems to be constantly updating.  When originally setting up, I ran into this problem with the deleted items and sent items, so I exported them (to archive) from the exchange account, and then deleted them.  After that I received 'All folders up to date'.  Now a week later I am running into the same problem with inbox and other folders.  So the problem seems to be that the Outlook client cannot keep up with the exchange data even though the amount of data is not substancial.  The noticeable symptoms are changing to shared calendar/contacts is very slow.  The client still receives mail fine and can browse her inbox/calendar/ contacts with no slowness because she is using cached mode.  

Help?
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Question by:ntobin
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Expert Comment

by:Sembee
ID: 16897078
How large is the mailbox?
What sort of message flow does this user have? It is not unusual for Outlook to fail to keep up, but often that is down to poor bandwidth and high message flow.

Simon.
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Author Comment

by:ntobin
ID: 16914193
Her mailbox is only 80MB, which again Outlook has said that it was completely updated.  Her message flow is generally pretty to low daily:

15-30 msgs in
20-30 msgs out
1-3 attachments (all under .5MBs)

Now everyone else is the office has no problems as far as we can tell.  Thanks for the response.

Jeff.
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Expert Comment

by:Sembee
ID: 16914556
If no other users are having the problems then I would suspect the mailbox or the Outlook profile. 80mb isn't very big for Outlook. As such I would try dropping the OST file and let Outlook rebuild it. You could also try a new Outlook profile.

Simon.
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Author Comment

by:ntobin
ID: 16919420
We have actually built an entire new computer to rule out hardware issues.  I have rebuilt the .ost file, and tried a different local profile.  If it is a mailbox issue, how do I resolve or troubleshoot it?
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Accepted Solution

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Sembee earned 300 total points
ID: 16919550
Trying to fix mailbox issues is close to impossible.
What most people do (myself included) is export the contents of the mailbox to a PST. Then delete the existing mailbox and recreate. Import the content back in to the mailbox after testing that the problem doesn't occur with an empty mailbox.

Simon.
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Author Comment

by:ntobin
ID: 16919765
I will try that this afternoon.  Thanks again for the prompt replies.  I will post back with any updates.
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Author Comment

by:ntobin
ID: 16970130
Thanks Sembee, I exported the contents, deleted, and recreated the mailbox.  Then I let the user connect to the empty box to see how that worked, it worked fine.  A couple hours later I reimported everything and asked the user to give me updates on any problems.  A week later everything is running smoothly.

Again, thanks for the insight, you were right on!
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