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Email Loop

Posted on 2006-06-13
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Last Modified: 2010-03-06
HI All,

I sent an email via outlook 2000 to a client, the client has just phoned me up to say they have received the email around 30 times at this stage it appears to be going the client every 2 to 3 hours. I use a pop3 email anmd my client uses an exchange server 2003.

Any ideas as to why this might be happening, i am virus free as it my client i have ran spybot to check for spyware but all is clean.


Cheers
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Question by:georgemildred
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Expert Comment

by:Exchgen
ID: 16894615
hmmm...

Did we try shutting down the outlook client at your end?

I would also like you to check the size of your PST (if you are using any) and check if its over sized.

Raghu
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Author Comment

by:georgemildred
ID: 16907123
Tried all that no joy, it seems to be looping because i sent him a htm attachment, is there anyway i can block the user repeatedly getting this email

Cheers
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Accepted Solution

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Exchgen earned 500 total points
ID: 16907231
If your pop is being hosted by your ISP you need to ask them to do this for you....

If the emails is going from your ISP to the destination exchange server, all you can do is block your domain for a day (may be) and then unblock.

I know it does sound stupid, but this is in case your ISP tells you there is nothing they can do.

Raghu
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Author Comment

by:georgemildred
ID: 16907588
thats exaclty what they have said so how do i block my domain for a day or so to see? they are exchange server 2003 which i can access

cheers


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LVL 9

Expert Comment

by:Exchgen
ID: 16907748
Add the sender domain in the sender filtering on the destination exchange 2003 server. Enable the same from the default smtp virtual server.

Restart routing enginer service and smtp service..

All is done.

You will get Sender filtering settings under global settings/message delivery

Raghu
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